Lead Intake & Engagement Specialist

Lead Intake & Engagement Specialist SouthLight Healthcare - 3.5 Raleigh, NC Job Details Full-time $41,600 a year 1 day ago Benefits Paid training Health savings account Paid holidays Disability insurance Health insurance Paid time off 401(k) matching Life insurance Qualifications Customer communication High school diploma or GED Full Job Description Lead Intake & Engagement Specialist - Full Time Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity! As our Lead Intake & Engagement Specialist, you will be responsible for overseeing and managing a team of Intake & Engagement Specialists (who are valuable first points of contact for new and existing clients), be a primary source of support and education, and conduct initial intake screenings and eligibility determination for individuals seeking SouthLight's life-saving services. This position is responsible for managing staff, ensuring efficient workflow and maintaining high-quality client care standards. Schedule FT, Mon - Fri 7am - 3pm at Raleigh location. Pay ~$41,600 per year. Benefits Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community. Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $100 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays. Job Responsibilities of a Lead Intake & Engagement Specialist Oversee and manage intake team that conducts comprehensive intake screenings for new and referred clients to determine needs and eligibility for SouthLight's services. Perform intake screenings as necessary Hire, train, and supervise intake staff. Provide leadership, guidance and support to ensure staff performance meets expectations Coordinate and oversee the scheduling and coordination of intake staffing coverage Oversee the implementation and utilization of electronic health record systems and other healthcare technologies. Train intake staff on system use and ensure proper documentation and data management practices Work closely with all SouthLight's programs to maintain communication, support collaboration, provide feedback and standardize procedures Serve as main liaison and work collaboratively with revenue cycle and authorization & enrollment teams to ensure accurate and timely documentation Familiarity with payor sources, required documentation and entering of information to ensure authorization approvals Develop an active knowledge of available resources, and work to build and strengthen professional relationships with community providers Establish systems for tracking client information (i.e. referral sources, communication logs, no shows) Qualifications of a Lead Intake & Engagement Specialist Education and Experience Minimum of HS diploma or GED Minimum 2 years' experience in front office, customer service or related field. Behavioral health experience a plus QP status preferred, not required Knowledge, Skills and Abilities Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment Advanced leadership and management skills Commitment to strong customer service focus rooted in empathy and connection with clients Excellent time management and prioritization skills to handle and manage high volume of inquires Professional interpersonal and communication skills Highly organized and detail-oriented Ability to work independently and as a member of a team Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities General understanding of the requirements for MCO's, Medicaid, Medicare, Third party payers Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization Ability to use an electronic medical record system Comfortable with MS Office Suite and windows-based applications About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package. Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.