Eligibility Specialist III

Eligibility Specialist III Salary $42,952.00 - $49,400.00 Annually Location Winston-Salem, NC Job Type Full Time Job Number 08816 Department Social Services Division Economic Services Opening Date 03/25/2026 Closing Date 4/5/2026 11:59 PM Eastern Description Benefits Questions General Statement of Duties The Department of Social Services seeks a highly motivated and dependable professional to join our Family Support Services team. This role requires advanced communication and exceptional customer service skills to support the Economic Services Division. The successful candidate will assist the Family Support Services Program Manager in mentoring and supporting Eligibility Specialists. Responsibilities include training staff on county policies and procedures, responding to employee and client inquiries, managing documentation and agency mail, maintaining and covering caseloads, processing cases, and providing additional support as needed. Distinguishing Features This is a fast-paced, dynamic position where responsibilities may shift based on program and agency needs. The role involves offering policy guidance and support to Child Care, Energy, and Work First staff. The ideal candidate will demonstrate proficiency in standard computer applications such as Microsoft Office, strong conflict resolution skills, and exceptional organizational abilities. Success in this position requires adaptability, sound judgment, and the ability to work effectively in a collaborative, high-volume environment while maintaining accuracy and professionalism. Minimum Education and Experience Graduation from high school or GED and two (2) years of experience as an Eligibility Specialist or Income Maintenance Caseworker or closely related experience in the following programs: Childcare Subsidies, Adult Medicaid, Family and Children's Medicaid, Energy, Medicaid Transportation, Food and Nutrition, Program Integrity, and Work First. A higher education level may be considered as a substitution for all or part of the experience requirement.

Required:

Two years or more experience as an Eligibility Specialist or Income Maintenance Caseworker and two years' experience with NCFAST. Essential Duties and Responsibilities The successful candidate will: Interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. Must have exceptional organizational skills, Work independently, Ability to perform basic mathematical calculations, Ability to work quickly within deadlines, Have basic knowledge of universal computer technology and general office equipment, Be able to thrive in a team-oriented environment. Click to view Full Time with Benefits information. Click to view Part Time with Benefits information. These links do not apply to positions that are Part Time, no benefits. 01 The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. Yes I understand and agree No I do not agree 02 Please select your highest level of completed education. Some High School High School Diploma or GED Some College, Trainings, Certifications Associate's Degree Bachelor's Degree Master's Degree or Advanced Degree 03 What best describes your years of experience in eligibility, case management or related work? No experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years 04 What best describes your years of experience in customer service? No Experience Less than 3 years 3 to 5 years 5 to 7 years 7 to 10 years More than 10 years 05 With which software are you proficient (choose all that apply)? Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access 06 Which best describes your years of experience working in an office environment? No experience Less than 2 years 2 years to less than 5 years 5 years or more 07 How many years of experience do you have working with NCFAST? No experience Less than 2 year 2 to 4 years 4 to 6 years More than 6 years 08 Do you have a valid driver's license? Yes No Required Question Employer Forsyth County (NC) Address 201 N. Chestnut St. Winston Salem, North Carolina, 27101 Phone 336-703-2400 Website http://www.forsyth.cc