Program Coordinator

Description We are looking for a Program Coordinator to support student success initiatives within a higher education environment in New Brunswick, New Jersey. This Long-term Contract position will help guide students from initial interest through program completion while providing strong administrative, communication, and data support. The role is fully on site and works closely with internal teams to enhance enrollment efforts, strengthen the student experience, and contribute to retention goals.

Responsibilities:

• Partner with admissions, academic, and support teams to assist prospective students through inquiry, application, and enrollment activities.
• Respond to student questions with professionalism, providing timely guidance on program processes, available resources, and financial aid information.
• Maintain accurate student and prospect records in Salesforce and other tracking tools to support follow-up, reporting, and enrollment management.
• Monitor student participation and progress, escalating concerns and coordinating with instructors or staff when additional support is needed.
• Prepare and distribute completion-related documents and other student records in accordance with departmental procedures.
• Compile and review enrollment, retention, and engagement data to identify patterns and provide updates that inform planning decisions.
• Contribute to outreach and promotional efforts by supporting events, drafting communications, and collaborating on marketing materials.
• Uphold institutional policies and regulatory requirements while maintaining effective working relationships with campus and external partners. Requirements
• Bachelor's degree in business, education, communications, psychology, or a related field, or equivalent relevant experience.
• Two to three years of experience in higher education, student services, student recruitment, or a closely related administrative setting.
• Demonstrated ability to deliver strong customer service while handling questions and sensitive situations with tact and discretion.
• Proficiency with Microsoft 365 applications and experience using Salesforce or similar CRM platforms.
• Strong organizational skills with the ability to manage scheduling, administrative support tasks, and multiple priorities effectively.
• Excellent written and verbal communication skills, including experience answering inbound inquiries and coordinating follow-up.
• Ability to work on site in New Brunswick, New Jersey, in a business casual environment Monday through Friday.

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