Outreach & Intake Specialist

Outreach & Intake Specialist Veterans Integration Centers Albuquerque, NM Job Details Full-time $41,500 - $45,000 a year 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Case documentation in social services Teamwork Intake Writing skills HIPAA Full Job Description

JOB SUMMARY

As an Outreach and Intake Specialist, you will be responsible for locating, identifying and screening low income, at-risk and homeless Veterans and Families for potential enrollment into services and programs. You will work with and develop community partners that help provide supportive services to our Veteran clients and increase awareness of the VIC mission. You will conduct professional presentations to educate and inform companies, organizations, civic leaders, donors and potential partners on the VIC mission, including programs and services offered. You will interact with local leaders around the state and be expected to travel to achieve our goals. You will be the face of the VIC and our mission to support Veteran families.

ESSENTIAL JOB FUNCTIONS

Conduct outreach and engagement at homeless camps, shelters, emergency departments, detoxification centers, jails, and other locations to locate and assist homeless Veterans Conduct initial screening and interviews to determine eligibility for services; collect required documentation In Accordance With policies and procedures Develop innovative outreach plans, with the assistance of your assigned supervisor, that enable positive connection and conversation with at-risk and homeless Veterans and families Coordinate for transport of Veteran or Family to VIC offices with in-house assets or community service providers, as necessary Use non-judgmental approaches to discussions and problem-solving for high-barrier individuals including criminal histories, mental illness or personality disorders Assemble files for eligible applicants and submit to the Program Manager for review and referral to appropriate case managers Refer ineligible Veterans to appropriate community programs and services through knowledge and experience in community programs Schedule and conduct client interviews via telephone or web-based tools Work independently, and as a team, to achieve programmatic goals and objectives Evening, weekends, and shift-work may be required (with advance notice) Perform other related duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Client-Focused Empathize with homeless Veterans and families while determining eligibility for VIC and other community resources to help meet their needs Respect the needs of those in poverty and the difficulties in reaching out for assistance Attend formal and informal, in- and out-of-state, training on mental health, crisis intervention, advocacy and other topics that enable you to perform your duties Judgment and Decision Making Evaluate conversations and determine eligibility for programs, needs, and services Use ethical, honest and logical judgment when making recommendations for enrollment of Veterans or Families into VIC programs and services Communication Communicate effectively both orally and in writing Convey the mission of the VIC and the need of at-risk and homeless Veterans & Families Track and maintain written records and reports of work and outreach efforts Technical Skills Understand federal, state and local social services and assistance programs including financial, housing, nutrition, medical and mental health Adhere to HIPPA and PII guidelines and safeguard information of clients Teamwork Participate in community meetings that use a collective approach to problem-solving Manage individual workload and provide support to team members when needed

Job Type:

Full-time Pay:

$41,500.00 - $45,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person