Graduate Enrollment Specialist

The Graduate Enrollment Specialist is responsible for managing prospective student engagement and converting inquiries into completed application files for SBU-supported online graduate programs, including MBA, Journalism, Cybersecurity, and Marketing Communications. This position plays a critical role in the enrollment funnel by conducting proactive outreach, nurturing leads, guiding prospective students through the admissions process, and ensuring timely application completion. The Specialist works closely with the Dean of Graduate Studies, internal stakeholders, and external partners to support enrollment growth and provide a high-quality prospective student experience. Proactively engage prospective students through phone, email, text, and virtual meetings to convert inquiries into completed application files; maintain consistent follow-up cadence throughout the enrollment cycle. 40% Manage assigned leads within the CRM system (e.g., Slate), including tracking interactions, updating records, and documenting progress toward application completion 20% Guide prospective students through the admissions process, including application requirements, deadlines, program selection, and next steps; provide accurate and timely information. 15% Monitor application pipeline and identify barriers to completion; implement strategies to improve conversion rates and reduce applicant attrition. 5% Coordinate with Graduate Student Success Coordinator, financial aid, registrar, and other campus offices to assist prospective students with questions related to enrollment, billing, and program requirements. 5% Participate in virtual events, webinars, and recruitment initiatives to engage prospective students and promote graduate programs. 5% Maintain knowledge of all SBU-supported online graduate programs, including curriculum, admission requirements, and career outcomes. 5% Collaborate with admissions leadership to analyze enrollment trends and recommend improvements to outreach and conversion strategies. 5%

Supplemental Functions:

Assist with special enrollment initiatives, including corporate partnerships and targeted recruitment campaigns. Support data reporting and enrollment tracking as requested. Perform other duties as assigned.

Education:

Bachelor's degree preferred

Years of Experience:

Two to three years' experience working with student populations

Knowledge, Skills, and Abilities:

Strong interpersonal and communication skills, with the ability to build rapport and influence prospective students. Demonstrated ability to meet performance goals, particularly in outreach volume and conversion metrics. Experience with CRM systems (e.g., Slate) and proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to manage multiple priorities in a fast-paced, results-driven environment. Strong organizational skills and attention to detail. Ability to analyze data and identify trends related to enrollment performance. Commitment to excellent customer service and responsiveness. Ability to handle confidential information with discretion. Familiarity with online graduate programs and adult learner populations preferred.

Working Conditions / Physical requirements:

Regular exposure to computer screens Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Full-time employees at SBU enjoy unparalleled Benefits Abundance of Time off Tuition Remission 100% undergraduate tuition remission for employee, spouse, and dependents 80% graduate tuition remission for employee (online and ground programs) 50% for spouse (ground programs only) Full Benefit package 403b Retirement Plan + 10% Employer contribution after 2 years Health Insurance with $250 Wellness card Dental Insurance Employer Paid Life insurance Short-term Disability Employer Paid Long-term Disability Employee Assistance Program Other Perks Free access to campus fitness center 2 free Division 1 Men's Basketball Season tickets Golf course membership discount Other National and Local discounts available St. Bonaventure University is located in the scenic Enchanted Mountain region of Western New York, approximately 75 miles south of Buffalo, New York, with easy access to major metropolitan areas. A close-knit and caring community guided by its values of compassion, wisdom and integrity, St. Bonaventure is dedicated to academic excellence as informed by its Franciscan and liberal arts traditions. The university is committed to developing an inclusive community and preparing leaders dedicated to ethical conduct and compassionate service. The university currently enrolls approximately 2,000 undergraduate students and more than 1,000 graduate students in its schools of Arts and Sciences, Business, Education, Communication, and Health Professions. U.S. News & World Report ranks SBU in the top 15% of regional universities in the North, for both value and overall. St. Bonaventure is a member of the Atlantic 10 Conference (NCAA Division I), with athletes participating in 20 sports.