Family Assistance Division - Economic Support Specialist

Family Assistance Division - Economic Support Specialist Montgomery County - 3.3 Dayton, OH Job Details Full-time $20.12 - $25.68 an hour 1 day ago Qualifications Driver's License Full Job Description JOB Journey level in Supportive Services under direction of Job and Family Services Supervisor, Job and Family Services Manager or higher-level administrator determines eligibility for public assistance programs and/or supportive services. Performs work in one or more support units such as call center, child care, sanction, customer service, change report, transportation. Provides general information to clients seeking Supportive Services.

EXAMPLE OF DUTIES

Determines eligibility for public assistance, supportive services, and other related services. Completes required action to authorize, redetermine, modify, and discontinue benefits and services. Engages with applicants and recipients in an inbound and outbound call center environment; answer routine inquiries, provide explanations of available services, programs and benefits;Processes reported changes in household composition, income, expenses, providers, etc., validate/investigate documentation, follow-up on leads;Maintains accurate and up-to-date records of applicants' information, decisions made, and benefits awarded in a secure database;Coordinates with other agencies and service providers to refer applicants to additional resources and support services;Handles hearings and appeals, reviewing cases and making decisions in accordance with policies and regulations;Attend hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures; and Attends training sessions, meetings, seminars and workshops. (Performs Related Duties as Required)

SUPPLEMENTAL INFORMATION

Driving Requirement:

Must maintain a current valid United States driver's license with an acceptable driving record.

Training and Development:

N/A