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Intake Specialist
Job
Supports to Encourage Low-income Families (SELF)
Hamilton, OH (In Person)
$37,440 Salary, Full-Time
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Job Description
Job Overview The Intake Specialist conducts client interviews, obtains required documentation to determine eligibility, maintains client files and completes computer data entry to assure timely eligibility determination and prompt vendor payment. Duties Performs comprehensive intake, documentation verification and review and eligibility determination for clients applying for energy assistance programs. Contacts vendors to verify account details and make payment pledges and other arrangements based on program guidelines. Maintains client files, both paper and electronic data entry. Includes processing incomplete files and handling file reviews and corrections, as needed. Duties may include home visits and rotation to satellite offices as needed. Provide basic client referrals to United Way 211 helpline and other SELF programs as needed. Other duties as assigned. Skills General office skills and computer skills, including Internet, Outlook, Word, Excel, and other current software as assigned.