Intake Specialist

Job Description:

Intake Specialist Non-Exempt Salary:

$43,000 - 45,000

Scope of Position:

This position provides intake, eligibility determination, orientation, enrollment services to support customer engagement, program participation, and successful workforce and training outcomes.

Salary:

$43,000-45,000/year Essential Functions Serve as an initial point of contact for walk-in, phone, online, and referred participants by providing information on available programs and services Manage incoming WIOA service calls and referrals, including returning voicemails within required timeframes and scheduling enrollments, orientations, workshops, assessments, and appointments Conduct online and in-person intake, assessment, orientation, and eligibility determination processes for WIOA programs Verify financial and eligibility documentation, complete enrollment packets, and ensure accurate data entry and updates in CWDS and other designated tracking systems Assess customer job readiness, training interests, barriers, and service needs using assessment tools, including CASAS, as appropriate Develop customer service plans that address identified barriers, establish resolution strategies, and outline targeted outcomes and achievement timelines Assist customers with accessing workshops, employment opportunities, training resources, and online job search tools Provide customers with information regarding program expectations, requirements, and available community resources and referrals Coordinate customer services and referrals with internal departments, partner organizations, and community agencies to support successful outcomes Ensure jobseekers understand the parameters of the particular programs offered Participate in staff meetings, professional development training, and ongoing learning opportunities to support continuous improvement and program effectiveness Support Career Resource Center operations by assisting customers with job search activities, resource navigation, computer usage, and access to workforce and training services Other opportunities as available Education and Experience Requirements High school diploma required; associate degree or some college preferred Demonstrated telephone, computer, written, and verbal communication skills Strong organizational, prioritization, and problem-solving skills Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs Proficient in Microsoft Office applications Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Job Ad Intake Specialist Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the Intake Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As an Intake Specialist, you will be responsible for providing intake, eligibility determination, orientation, and enrollment services to support customer engagement, program participation, and successful workforce and training outcomes. Successful Elements Serve as an initial point of contact for walk-in, phone, online, and referred participants by providing information on available programs and services Conduct online and in-person intake, assessment, orientation, and eligibility determination processes for WIOA programs Verify financial and eligibility documentation, complete enrollment packets, and ensure accurate data entry and updates in CWDS and other designated tracking systems Assess customer job readiness, training interests, barriers, and service needs using assessment tools, including CASAS, as appropriate Develop customer service plans that address identified barriers, establish resolution strategies, and outline targeted outcomes and achievement timelines Support Career Resource Center operations by assisting customers with job search activities, resource navigation, computer usage, and access to workforce and training services Education and Experience Requirements High school diploma required; associate degree or some college preferred Demonstrated telephone, computer, written, and verbal communication skills Strong organizational, prioritization, and problem-solving skills Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs Proficient in Microsoft Office applications Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.

) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.