Bilingual Spanish- Information Specialist

Bilingual Spanish- Information Specialist Leukemia and Lymphoma Society Overview Description Why LLS:

How many people can answer the question, "What do you do for a living?" with the answer, " I help find cures for cancer. " At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Overview:

This is a position within The Leukemia & Lymphoma Society's Information Resource Center (IRC); the individual in this role will work among a team of Information Specialists. Following extensive training and utilizing established procedures, this Information Specialist responds in English or Spanish to inquiries received from patients and caregivers affected by blood cancer via phone, email, and chat; he/she also offers current and accurate disease, treatment and coping information, as well as referrals to financial and psychosocial resources within and outside of LLS. For each inquiry, it is expected that an Information Specialist document the patients' and caregivers' demographic information, needs, and information/resources provided. The Information Specialist will also educate patients about clinical trials and refer to the Clinical Trial Support Center (CTSC) when appropriate. Additionally, an Information Specialist assists in the maintenance of the blood cancer resource directory, suggested reading list and contributes to the monitoring of online patient forums. He/she is expected to keep current on blood cancer risk factors, diagnoses, treatments and coping strategies. As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program. While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee's manager and the employee's Strategic Talent Partner.

Additional Position Information:

Reports to:

Director, Information Resource CenterSupervises:

N/A Responsibilities:

Duties and Responsibilities:

Using prescribed protocols, give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical and community referrals to patients, their caregivers, health professionals and the general public; conduct follow-up calls to patients and caregivers as requested and/or needed to provide further navigation towards access to care or services. Provide blood cancer patients and caregivers referrals to needed financial and psycho-social resources that are available from LLS and other local and national organizations. Schedule and conduct proactive follow-up calls to patients and caregivers as appropriate to provide further navigation that will help them access care and/or services. Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided. Maintain confidentiality at all times. Conduct internet searches to identify specific disease, treatment, and resource information for patients. Provide clinical trial education and assist patients and caregivers in overcoming barriers to accessing clinical trials; refer patients and caregivers to LLS's Clinical Trial Support Center (CTSC) as appropriate. Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences. Provide information and consultation to national and chapter staff on blood cancer diagnoses and treatments as requested. Represent IRC at professional meetings, conferences, advisory boards, and in partnership initiatives and as requested, both by phone and in person. Previous experience in the field of oncology, particularly hematology is preferred. Excellent oral and communication skills. #

LI-Remote Qualifications:

Required Education, Experience, Qualifications:

Bilingual in Spanish Masters in Social Work, Masters in Health Education, Nursing degree (BSN or RN), or Masters in another related field. Needs to be licensed in discipline. Three years of previous experience in a health care delivery setting, preferably focused on cancer care delivery, working with patients and their families. Previous experience in the field of oncology, particularly hematology is preferred Excellent oral and written communication skills

Physical Demands & Work Environment:

Physical demands are minimal and typical of similar jobs in comparable organizations Work environment is representative and typical of similar jobs in comparable organizations Must have reliable internet, especially if position is remote. Minimum download speed 50mbps, minimum upload speed 50mbps. Recommended download speed 100mbps, recommended upload speed 100mbps. Average salary range is $62K-$72K, open to further discussion based on geography.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.