Engagement Specialist

Engagement Specialist

ACTION FOR CHILDREN - 3.9

Columbus, OH Job Details $20.19 - $21.15 an hour 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Retirement plan Qualifications Record keeping Spanish Bachelor's degree in counseling Bachelor's degree in social work Childhood development Phone communication Bachelor's degree in business Bachelor's degree Data entry Bachelor's degree in education Productivity software Social Work Referral coordination Communication skills Entry level Community resource coordination Client interaction via phone calls Full Job Description Who We Are Action for Children is the local childcare resource and referral agency in Central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children's lives, their parents, caregivers, and teachers. We foster a supportive, collaborative, and mission-driven culture where staff are encouraged to bring their whole selves to work, grow professionally, and contribute meaningfully to the well-being of families and communities. Learn more at actionforchildren.org. What You'll Do The Engagement Specialist supports our Central Intake program, the entry point into the Help Me Grow system of supports sponsored by the Ohio Department of Children and Youth (DCY). You will work directly with families to understand their needs, determine eligibility, and connect them to the right resources.

Responsibilities include:

Process incoming calls and connect families to home visiting programs by determining eligibility and assigning referrals Conduct real-time data entry into DCY databases with a 95% or higher accuracy rate Answer agency phone lines with a consistent, positive, and helpful demeanor Listen actively to families and process applications with empathy and patience Stay current on state and local resources, policy updates, and service changes Follow up with referral sources and maintain complete, accurate documentation Scan and distribute completed referrals Participate in team and all-staff meetings What We're Looking For Ability to build rapport with families from diverse backgrounds and cultures Understanding of early childhood development and socio-emotional principles Experience working with economically diverse or underserved populations Proven ability to maintain accurate, timely records and meet reporting expectations Proficiency with Microsoft Office Suite and ability to learn proprietary databases Strong customer service skills with a professional communication style Self-motivation and ability to prioritize in a fast-paced environment Desired but not required: Bachelor's degree in Social Work, Counseling, Education, Business, or related field Bilingual (English/Spanish) You'll Thrive Here If You enjoy helping families navigate resources in a fast-paced, service-oriented environment. You are detail-oriented, empathetic, dependable, and energized by working as part of a team making a real difference in the community. Benefits Health coverage, health, dental, and vision insurance starting within 30 days of hire Generous PTO, vacation days, personal days, and paid holidays Hybrid schedule, mix of remote and in-office workdays Retirement savings, employer match up to 1% Paid parental leave, 12 weeks fully paid for birth, adoption, and foster placements How to Apply Apply online at paycomonline.net/v4/ats/web.php/portal/3E7E5ADB1EDBD6EE6581646E848F89D8/career-page. Only candidates selected for interviews will be contacted. Final candidates will complete reference and background checks. Action for Children is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.