Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Enrollment Advisor

Job

MIT Technology Licensing Office

Remote

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/2/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Enrollment Advisor
Job Number:
25736
Functional Area:
Customer Relations/Service
Department:
MIT Open Learning
School Area:
Office of Provost
Pay Range Minimum:
$24.28
Pay Range Maximum:
$32.90
Employment Type:
Full-time (Hybrid)
Employment Category:
Non-Exempt
Visa Sponsorship Available:
No
Schedule:
Monday - Friday
Pay Grade:
5 Email a Friend Save Posting Description
ENROLLMENT
ADVISOR, Open Learning, to be part of a team-based customer service delivery model that depends on real-time, in-person collaboration among customer service staff, the marketing team, the sales team, and course teams; serve as the first point of contact for prospective learners; engage prospects through email, phone, and video conference to answer questions about program content, structure, pricing, prerequisites, and outcomes; proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision; resolve customer and learner inquiries via email through our ticketing system (Zendesk); work collaboratively in person, contribute to the creation and maintenance of FAQ articles, pre-written responses, and internal process documentation; share prospect feedback, objections, and frequently asked questions with the broader Customer Support and Marketing teams to inform website content, email messaging, and conversion rate optimization efforts; help define and document processes related to enrollment support and inside sales workflows; and execute day-to-day operational plans in person in alignment with team priorities. The full job description is available here: https://openlearning.mit.edu/jobs Job Requirements
REQUIRED
High school diploma or equivalent; a minimum of three years of customer service experience; excellent written and verbal communication skills; ability to work both independently and within a team environment; and comfort with CRM platforms (Salesforce preferred) and ticketing systems (e.g., Zendesk, Freshdesk). Please include a cover letter describing your most recent or most relevant professional experience in your application. 5/26/2026