Remote/Hybrid, employee must come onsite their first day to pickup and setup equipment. In-office commitment is low of just one day per month. •Must reside in the Denver, CO or surrounding areas
Job Description:
Are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? At Medix, we are dedicated to creating opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs. Our client leads the industry as a premier provider of kidney care in both the United States and internationally. They offer extensive dialysis services and education to patients and families diagnosed with chronic kidney disease and/or ESRD. They strive to improve the quality of life for all their patients.
Responsibilities/ Job Duties:
Inbound & Outbound Coordination:
Serve as the primary point of contact by promptly and professionally handling incoming calls, emails, and faxes regarding placement and treatment inquiries. Make necessary outbound calls to hospitals, discharge planners, and case managers to finalize placements.
Referral Pipeline Management:
Build and manage data records for new referrals. Routinely monitor dashboard updates and communicate status changes efficiently across internal teams.
Relationship & Liaison Management:
Cultivate exceptional, trust-based relationships with external medical partners (social workers, physicians' offices, hospitals) and internal teammates across different geographical locations.
High-Volume Data & Metric Tracking:
Actively manage a standard call volume of 40 to 50 calls per day once fully trained, maintaining high work efficiency and low post-call documentation times.
Database & Process Improvement:
Accurately input patient data forms from the field into internal databases and proactively contribute insights to improve standard operating procedures and CRM tracking.
Emergency & Feedback Support:
Provide community relief during emergency situations by facilitating urgent patient placements and conducting welfare checks. Administer telephone and email surveys to continuous improve service delivery.
Compliance & Policy Adherence:
Strictly maintain data confidentiality and safeguard Protected Health Information (PHI) in full compliance with HIPAA regulations .
Minimum Education and Experience Requirements:
High School Diploma or equivalent transcript verification required. Minimum of 6 months of related experience in a call center, customer service, or administrative environment.
Preferred Qualifications:
Healthcare Exposure:
Prior experience in medical admissions, healthcare scheduling, or medical office environments.
EMR/EHR Systems:
Familiarity with Electronic Medical Record software such as Epic, Allscripts , or similar data-housing platforms.
Telecom Experience:
Previous use of enterprise contact center platforms or telecom systems (e.g., CX1, Cisco Finesse ).
Knowledge of Specialty Care:
Basic knowledge of or a strong desire to learn about chronic diseases and related specialized medical care.
Schedule/ Shift:
M-F 9:00am - 5:30pm
MST M-F 11
00am - 7:30pm
MST Company/Position Highlights:
Remote-Oriented Hybrid Flexibility:
Enjoy the comfort of working predominantly from home. Outside of collecting equipment on day one, the entire comprehensive training period is fully remote. Once trained, the standard expectation is an exceptionally low in-office commitment of just one day per month
Clear Career Progression & Upward Mobility:
This organization is deeply committed to organic professional growth. The Inbound Admission Specialist role serves as the structural gateway into the broader admissions division. Successful team members regularly move along a defined career ladder into high-level tracks, including progression through this internal lane, and the ability to grow across other departments.
Inspirational Leadership Success Stories:
You will be joining an inclusive culture where high performers are explicitly recognized and developed. A large percentage of current company leadership started their own journeys in similar entry-level positions within the business before climbing into director-level roles.
Robust, Safe-to-Learn Training Program:
Candidates do not need a niche medical background to excel here. The client provides a structured, one-month-long training program designed to guide you through industry nuances, internal tech platforms, and operational processes completely from scratch.
Benefits:
Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances) Health Benefits / Dental / Vision ( Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).) 401k ( eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
Short Term Disability Insurance Term Life Insurance Plan For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
