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Match Enrollment & Support Specialist
Job
Yavapai Big Brothers Big Sisters
Remote
$51,000 Salary, Full-Time
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Job Description
Position Summary The Match Enrollment & Support Specialist is responsible for guiding volunteers, youth, and families through the full mentoring lifecycle — from enrollment and screening to match support and retention. This role blends relationship-building, case management, interviewing, child safety practices, and ongoing coaching to ensure high-quality, lasting mentoring matches that support positive youth outcomes. The ideal candidate is highly relational, organized, adaptable, and comfortable balancing both administrative detail and human connection in a fast-paced nonprofit environment. Key Responsibilities Enrollment & Volunteer Screening
- Conduct volunteer, parent, and youth intake interviews in accordance with Big Brothers Big Sisters standards
- Guide volunteers, parents, and youth through onboarding, training, and enrollment processes
- Coordinate informational meetings and orientation sessions
- Complete background screening processes and ensure compliance with child safety standards
- Maintain accurate, timely, and detailed case documentation in agency databases
- Track enrollment pipeline progress and assist in achieving volunteer recruitment goals Match Support & Coaching
- Provide ongoing match support to volunteers, youth, and families through scheduled contacts and coaching conversations
- Build strong relationships with volunteers, parents, and youth to encourage long-term match success
- Identify match concerns early and intervene appropriately to reduce match closures
- Support youth safety and risk management practices throughout all stages of the match
- Facilitate transitions from enrollment to active mentoring relationships
- Assist with planning and supporting match activities, workshops, and agency events Case Management & Collaboration
- Maintain consistent documentation and reporting according to BBBSA and agency standards
- Collaborate with program staff to ensure smooth communication and service delivery
- Use critical thinking and sound judgment in addressing match challenges and family needs
- Manage multiple priorities while maintaining responsiveness and professionalism Qualifications
- Bachelor's degree in social work, psychology, counseling, education, human services, or related field preferred
- Relevant experience in mentoring, case management, interviewing, youth services, counseling, or nonprofit programming
- Strong verbal and written communication skills
- Ability to build rapport with both youth and adults from diverse backgrounds
- Excellent organizational skills and attention to detail
- Experience using CRM/database systems preferred
- Ability to maintain confidentiality and uphold child safety standards
- Successful completion of background screening and fingerprint clearance requirements To Apply Send your cover letter and resume to rlayton@azbigs.