Office Assistant 1

Date Posted:

03/24/26

Applications Due:

04/02/26

Vacancy ID:

212328 Position Information NY HELPNo AgencyHigher Education Services Corporation TitleOffice Assistant 1 Occupational CategoryClerical, Secretarial, Office Aide Salary GradeNS Bargaining UnitASU - Administrative Services Unit (CSEA) Salary RangeFrom $18 to $18 Hourly Employment TypeFull-Time Appointment TypeTemporary Jurisdictional ClassCompetitive Class Travel Percentage0% Schedule WorkweekMon-Fri Hours Per Week37.5 Workday From8 AM To5 PM Flextime allowed?

No Mandatory overtime?

No Compressed workweek allowed?

No Telecommuting allowed?

No Location CountyAlbany Street Address99 Washington Avenue CityAlbany StateNY Zip Code12255 Job Specifics Duties Description1.Monitor shared email boxes for correspondence and documentation. 2.Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information. 3.Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements. 4.Use databases as needed to validate the student meets the program eligibility criteria and Process documentation. 5.Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received. 6.Maintain spreadsheets and databases to catalog documentation and status 7.Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student's status. 8.Use database to look up student account records and status as requested. 9.Route emails as needed to other business units and escalate issues to supervisor. 10.Perform follow up activities to determine status and close out emails. 11.Assist with other tasks as assigned. 12.Perform other duties as assigned. Minimum Qualifications

• Proficient in Microsoft Office
• Work independently
• Be Detail Oriented
• Use effective time management
• Be able to communicate efficiently verbally and in writing
• Offer constructive feedback and provide suggestions to improve current procedure
• Using the skills above would allow new staff to research and resolve account issues. Additional CommentsBenefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off
• Thirteen (13) paid holidays annually, plus two (2) floating holidays.
• Up to Thirteen (13) days of paid vacation leave annually.
• Up to Five (5) days of paid personal leave annually.
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.
• Up to three (3) days of professional leave annually to participate in professional development. Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost. Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

PSLF:

The Public Service Loan Forgiveness (PSLF) Program allows public service employees to have the remaining balance on direct loans forgiven after 120 qualifying payments are made under an accepted repayment plan while working full-time for an eligible employer. New York State is an eligible employer. More information is available at ://oer.ny/public-service-loan-forgiveness. Some positions may require additional credentials or a background check to verify your identity. How to Apply NameHigher Education Services Corporation Telephone(518) 474-7556 Fax(518) 473-6685 Email Addressresumes@hesc.ny Address Street99 Washington Ave CityAlbany StateNY Zip Code12255 Notes on Applying

METHOD OF APPLICATION

Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny by the filing deadline listed in this posting. Please include "3960- Office Assistant 1" in subject line.