Payment Specialist

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a Payment Specialist to join their dynamic team. The primary responsibility of this role is to process telephonic payment inquiries and manage initial and ongoing payments for insurance products while delivering high-level customer service. Key Responsibilities Responds to, records, and processes telephonic payment inquiries. Responsible for both initial and ongoing payment processing for insurance products. Navigate internal systems to identify the amount a member owes and determine payment deadlines. Work simultaneously in multiple computer programs to manage member data and process transactions accurately. Maintain a high level of service while managing fluctuating call volumes, which can exceed 1,000 calls per day during peak seasons. Ensure consistent phone coverage during operating hours, typically from 8:00 AM to 5:00 PM. Maintain high technical expertise and quality scores while processing back-to-back calls. Qualifications High School Diploma at least. 1 year minimum experience in taking payments in retail or call center finance role. Collections experience is preferred.

Skills Technical skills:

Proficient in using multiple computer programs simultaneously.

Soft skills:

Strong verbal communication and customer service skills. Additional Requirements Potential for extended hours/weekends during peak enrollment seasons (January). Hybrid schedule eligibility after training. Free parking available. Potential to convert to full-time employment. Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan. Required Employment / Compliance Language Medix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. • As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients