Student Retention Specialist

Join a dedicated adult education public charter school team to execute high-impact retention and outreach strategies that support adult learner persistence, engagement, and attendance outcomes.

Compensation:

$25.00/Hour+

DOE Location:

Washington, DC (Hybrid)

Schedule:

Monday - Friday, 9:00A - 5:00

P Status:

Temporary, July through October 2026

Responsibilities:

Manage a caseload of adult learners to ensure consistent engagement, conducting one-on-one meetings to assess academic progress and address barriers to success. Maintain an active on-site classroom and common area presence to conduct check-ins, reinforce attendance standards, and support onboarding milestones. Execute high-volume daily outreach via phone, text, and email following an established communication cadence for absences and re-engagement. Document all learner interactions, interventions, and records accurately within Salesforce, LACES, or internal student information systems. Provide administrative support to the admissions team, including document verification, enrollment tracker management, and audit preparation to meet regulatory compliance requirements. Generate and analyze data reports regarding recruitment, enrollment, and attendance trends to refine retention strategies. Design, implement, and evaluate targeted action plans and retention initiatives aligned with institutional performance goals.

Requirements:

Bachelor's degree from an accredited institution or equivalent related field experience. 2-3 years of experience in academic advising, student services, counseling, or school enrollment/retention functions. Strong understanding of the unique challenges faced by adult learners and non-traditional students. Functioning knowledge of

DCPS/DCPCS

residency guidelines and procedures. Proficiency with Microsoft Office, Google Suite, and CRM platforms like Salesforce (familiarity with LACES or SLED is a plus). Excellent interpersonal, cross-departmental communication, and rapport-building skills with a diverse population. Strong organization and time-management skills to successfully handle tight deadlines under pressure. Ability to travel comfortably around Washington, DC for in-person meetings and operations. Must pass a federal criminal background check.

Benefits:

For more details on PrideStaff's Benefit offerings visit: https://www.pridestaff.com/benefits Compensation / Pay Rate (Up to): $25.00 - $25.00 Per Hour