CSHCN Eligibility Staff

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title:

CSHCN Eligibility Staff Job Title:

Administrative Asst I Agency:

Dept of State Health Services Department:

Region 7

Posting Number:

17676

Closing Date:

06/22/2026

Posting Audience:

Internal and External Occupational Category:

Office and Administrative Support Salary Range:

$2,481.75 - $2,943.33

Pay Frequency:

Monthly Salary Group:

TEXAS-A-09

Shift:

Day Additional Shift:

Telework:

Not Eligible for

Telework Travel:

Up to 30%

Regular/Temporary:

Regular Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Nonexempt Facility Location:

Job Location City:

AUSTIN Job Location Address:

1601

RUTHERFORD LN Other Locations:

Austin MOS Codes:

0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS Under the supervision of the Children with Special Health Care Needs Services Program Supervisor, provides routine administrative support necessary to carry out daily program operations for the Children with Special Health Care Needs Services Program (CSHCN-SP) area and Specialized Health and Social Services (SHSS) program as needed. Processes eligibility applications for the CSHCN-SP, which includes: reviewing applications for accuracy, collecting program required verification, and documenting case information in assigned databases. Coordinates successful case documents and effective client services by referring clients to DSHS case managers as needed. Performs duties under moderate supervision with limited latitude for the use of initiative and independent judgment. Performs other duties as assigned. Must comply with HHS, DSHS, and Texas Department of Public Safety applicable policies/procedures/standards. Employee must be able to independently travel throughout the State to complete essential job functions. This position is office-based in Austin; Monday-Friday, 8:00 am - 5:00 pm.

ESSENTIAL JOB FUNCTIONS

(EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Provides administrative and technical support services for the Children with Special Healthcare Needs Services Program (CSHCN-SP), Personal Care Services (PCS), Community First Choice (CFC), and other SHSS programs. Prepares, reviews and maintains program reports and documents utilizing standard office equipment and software. Maintains filing systems in compliance with applicable state and federal statutes. Processes and disseminates program and regional correspondence. Participates in the organization, coordination, and tracking of a wide variety of regional program processes and events. (45%) Processes eligibility applications for the

CSHCN-SP

program. Inputs information and scans eligibility applications and associated documents into the appropriate database systems. Documents case activity in compliance with applicable state and federal statutes. Processes and related correspondence and documents. Assist case managers and families with interpreting for home visits and assistance with the application process. (45%) Performs other duties as assigned. Duties include, but are not limited to, being required to work other than normal business hours in order to respond to public health emergencies and actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response/recovery/Continuity of Operations (COOP) activation. Maintain compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License. Participates in regional assignments/duties/special initiatives. (10%)

KNOWLEDGE, SKILLS AND ABILITIES

(KSAs):

Knowledge of:

best practices pertaining to office etiquette and administrative procedures.

CSHCN-SP

program policy, requirements, and procedures; Act (HIPAA); agency policies and procedures pertaining HIPPA compliance.

Skilled at:

maintaining documents and spreadsheets, planning, prioritizing, and organizing workload; use of software applications, including Microsoft office products.

Ability to:

maintain confidentiality in all agency matters, communicate effectively, verbally and in writing; interpret and apply program policies, procedures, and regulations; establish and maintain effective working relationships ;work in teams and take direction from others; manage multiple tasks and meet deadlines; adhere to DSHS and HHS policies and procedures; function independently and with great initiative in the performance of professional duties.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS

Must possess a valid Class C Texas driver's license

INITIAL SCREENING CRITERIA

Documented computer experience and use of Microsoft Office products (Excel, Outlook, Teams, etc.) Graduation from high school or equivalent. Major coursework in public health, or a related field preferred Experience managing protected health information in compliance with HIPAA standards. Ability to travel independently for position duties, 30%. Experience documenting information in databases or electronic health record systems. (preferred) Bi-lingual preferred

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.

Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds. Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form