Enrollment Specialist 3

Enrollment Specialist 3

Location:

Heber, UT Status:

Full-Time Hours:

Monday-Friday; 8:00 a.m. -5:00 p.m.

Pay/Salary:

$39,000-$42,000 annually Summary Are you passionate about helping students succeed? As an Enrollment Specialist 3 at Mountainland Technical College, you will be the first point of contact for students, employees, and guests, providing essential guidance and support. Your role will directly impact student success by assisting with registration, managing student records, scheduling appointments, processing payments, and ensuring a smooth enrollment experience. Why Work with Us? The workplace culture and opportunities here at MTECH are benefits in and of themselves, but here's what you can expect from MTECH's generous benefits package:

Positive Work Culture:

Be a part of a friendly, team-oriented environment where your contributions are valued.

Comprehensive Health Coverage:

Enjoy affordable and extensive healthcare benefits.

Financial Peace of Mind:

14.2% retirement contributions and a 6.2% Social Security alternative.

Work-Life Balance:

Take advantage of paid holidays, personal leave, sick days, and vacation time.

Professional Growth :

Receive an MTECH tuition waiver after three months (minimum hours may apply), opening doors to further your education and skills.

What You'll Do:

Responsibilities of the Enrollment Specialist 3 include, but are not limited to: Be the friendly and knowledgeable voice of MTECH, assisting students and the public in person, by phone, and by email. Schedule and check-in appointments for student counselors. Support students through enrollment, including registration, payments, and withdrawals. Maintain and process student records, ensuring accuracy and compliance. Assist students with transcript requests, verifications, and other essential documentation. Responsible for maintaining official files and records of students. Meet directly with and resolve customer escalated issues. Assist the director and manager with coordinating data entry projects. Ensure Enrollment staff follow and maintain all related policies and procedures, and close out enrollment correctly. Responsible for maintaining students' accounts, including notification of debts, collection, and records tracking. Conduct training of Enrollment staff in essential job duties. Directly manage schedules and coverage of day-to-day Enrollment responsibilities and duties. Oversee discipline and recognition processes for Enrollment staff. Coordinate coverage and operations, including Testing, Scholarships, and Bookstore. Establish a culture of professionalism in the workplace.

What We're Looking For:

Education Requirements:

A high school diploma and an associate's degree OR a minimum of 2 years of experience in business, management, education, or a related field; or any combination of education and relevant experience totaling years.

Customer Service Experience:

1+ years of customer service experience, excellent communication skills, and a professional yet approachable demeanor. Outstanding customer service expertise to foster a warm and inviting atmosphere.

Technical Skills:

1+ years of data entry experience. Proficiency in Microsoft Office (Excel, Word, etc.) and Google Suite tools (Docs, Sheets, Slides, etc.). Experience in NorthStar or other Student Information Systems.

Organizational Abilities:

Strong skills in time management, multitasking, and organization to efficiently handle multiple responsibilities. Attention to

Detail:

Sharp problem-solving skills and keen attention to detail to ensure accuracy and effectiveness in daily tasks. Ready to Apply? We appreciate and celebrate our fantastic team and are excited to welcome new talent to our organization. Join us at Mountainland Technical College and be part of a team that empowers students to achieve their goals. Apply to MTECH today and make a lasting impact! To inquire about this position, email humanresources@mtec.edu . MTECH maintains the right to conduct a criminal history background check; employment is contingent upon background check results.

NONDISCRIMINATION STATEMENT

Mountainland Technical College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Lynn Adams Title IX Coordinator ladams@mtec.edu (801) 753-4245 Inquiries may also be sent to the Office for Civil Rights—Denver Office, U.S. Department of Education, located in the Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582. They can be reached by phone at 303-844-5695 (TTY at 800-877-8339), by fax at 303-844-4303, or by email at OCR.Denver@ed.gov.