Intake Specialist

Intake Specialist Mount Regis Center - 3.0 Salem, VA Job Details Full-time 13 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Opportunities for advancement Life insurance Qualifications Customer communication Employee relationship building High school diploma or GED Computer skills

Full Job Description Overview:

Position Hours:

Sunday 2:00p-10:30p, Monday-Thursday 11:00am-7:30pm •Must have a good driving record• We have FUN at work! Monthly drawings Monthly events Monthly snacks/treats Employee of the Month/Quarter/Year with gifts/treats Spirit Weeks and more! Career Advancement Opportunities Available! Benefits Full Time Medical (three tiers) Dental Vision STD (employer paid) LTD Life Insurance (employer paid) 401k Tuition Reimbursement 10 eight-hour Vacation Days 24 hours Personal Time 6 eight-hour Sick Days 6 eight-hour Extended Sick Days Paid holidays (if you work the holiday or not!) 1.5x your hourly rate for working a recognized holidays Criminal History We're licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you're eligible for employment at our facility.

https:

//www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Responsibilities:

ESSENTIAL FUNCTIONS

Liaise with client/family of potential admissions to address any questions, concerns, etc. Coordinate facility tours with clients and families who are potential admissions. Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items. Orients client to the facility/milieu. Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed. Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required. May discuss client's financial responsibility and take payment as applicable. Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications:

STANDARD EXPECTATIONS

Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect and cooperation among team members. Page 2 of 4 Intake Specialist (Specialty) 07/10/2023 Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

High-school diploma, GED, or equivalent. 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred. Must have excellent communication and customer service skills, and an ability to use required computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS

De-escalation training, CPR and/or First-Aid certification as required by facility We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. MTRGS