Student Support Representative

Description We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract-to-permanent opportunity is ideal for someone who enjoys building relationships, communicating clearly, and supporting individuals as they evaluate educational options. In this role, you will act as a key point of contact from initial inquiry through program start, delivering a positive and well-organized experience while maintaining accurate records and consistent follow-up.

Responsibilities:

• Connect with prospective students by phone and other approved outreach methods to explain program options, admissions steps, and enrollment timelines in a clear and supportive manner.
• Arrange and lead candidate conversations to assess educational goals, discuss program fit, and move interested individuals forward in the admissions process.
• Manage the full inquiry pipeline from first contact through application transfer, including inbound and outbound communication, application support, and ongoing status updates.
• Maintain detailed and timely documentation of student interactions, application progress, and related activity within the database.
• Build interest in available programs through lead generation efforts, referral development, and persistent follow-up designed to strengthen the enrollment pipeline.
• Partner with financial aid teams and campus leadership to coordinate a smooth transition for students from inquiry to orientation and program start.
• Track daily recruiting activity, share progress with leadership, and participate in strategy discussions focused on improving enrollment outcomes.
• Uphold admissions policies and regulatory expectations while delivering attentive service and contributing to a collaborative team environment.
• Perform additional support tasks as needed to assist the admissions function and enhance the student experience. Requirements
• 3+ years of experience in admissions, student support, customer service, or a related enrollment-focused role.
• Demonstrated ability to conduct and schedule interviews while managing a high volume of prospective student interactions.
• Experience handling both inbound and outbound calls in a fast-paced environment.
• Strong administrative skills, including application processing, record maintenance, and high-volume data entry.
• Ability to generate leads through outreach, follow-up, community engagement, or referral-based activity.
• Excellent interpersonal, communication, and organizational skills with a strong focus on service and results.
• Comfortable using databases or CRM systems to track activity, maintain accuracy, and monitor progress across the enrollment cycle.

Must be able to work the following schedule: 10-7 Monday -Thursday, Friday 9-6, w/ alternating Saturdays 9-5 EST TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .