New Student Inquiry, Application, and Admissions Specialist

https://jobs.vccs.edu/postings/95728 Wythe Avenue, Wytheville, Virginia, United States

ADMISSIONS & RECORDS

(Wytheville)

Wytheville Community College Title:

New Student Inquiry, Application, and Admissions Specialist Agency:

Wytheville Community College Location:

Wythe - 197

FLSA:

Nonexempt Hiring Range:

Minimum $44,192

Full Time or Part Time:

Full Time Additional Detail Job Description:

The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services. Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college's enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination. Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders. Inquiry & Application Management Monitor incoming student inquiries and applications to ensure timely processing and follow-up. Provide excellent customer service and assistance to students who have application or identity verification issues. Support communication workflows within the Salesforce system to ensure prospective students receive accurate and timely information. Assist with tracking inquiry-to-application conversion and identifying opportunities for process improvement. Ensure accurate data entry, data integrity, and alignment between systems. Student Engagement and Onboarding Serve as the primary point of contact for perspective students and individuals with requests for information. Coordinate outreach to all new applicants to ensure student access to MYWCC applications and ensure the connection to the assigned academic advisor. Serve as a backup Navigator to assist Student Services in appointment setting, financial aid and scholarship assistance and other onboarding functions. Support EAB Navigate appointment workflows, student success campaigns, and surveys. Participate in enrollment events, orientations and community outreach events. Compliance & Data Integrity Ensure compliance with FERPA and institutional policies regarding student data. Maintain confidentiality and secure handling of sensitive information. Support accurate recordkeeping across enrollment systems. Assist in preparing reports and documentation as requested by the

Coordinator of Admissions and Records Minimum Qualifications:

Experience in admissions, enrollment services, customer service, or administrative support Demonstrated ability to learn and support technology systems such as CRM or other application platforms. Experience handling sensitive or confidential information. Strong organizational, communication, and problem-solving skills. Ability to work effectively in a team-oriented, on-campus environment Proficient in use of technology, including Microsoft Office and Google docs

Additional Considerations:

Experience working with Salesforce or another CRM platform. Familiarity with online application systems such as XAP. Experience in a higher education or community college setting New Student Inquiry, Application, and Admissions Specialist 4.7 4.7 out of 5 stars 1000 E Main Street, Wytheville, VA 24382 From $44,192 a year - Full-time Wytheville Community College 24 reviews From $44,192 a year - Full-time https://jobs.vccs.edu/postings/95728 Wythe Avenue, Wytheville, Virginia, United States

ADMISSIONS & RECORDS

(Wytheville)

Wytheville Community College Title:

New Student Inquiry, Application, and Admissions Specialist Agency:

Wytheville Community College Location:

Wythe - 197

FLSA:

Nonexempt Hiring Range:

Minimum $44,192

Full Time or Part Time:

Full Time Additional Detail Job Description:

The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services. Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college's enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination. Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders. Inquiry & Application Management Monitor incoming student inquiries and applications to ensure timely processing and follow-up. Provide excellent customer service and assistance to students who have application or identity verification issues. Support communication workflows within the Salesforce system to ensure prospective students receive accurate and timely information. Assist with tracking inquiry-to-application conversion and identifying opportunities for process improvement. Ensure accurate data entry, data integrity, and alignment between systems. Student Engagement and Onboarding Serve as the primary point of contact for perspective students and individuals with requests for information. Coordinate outreach to all new applicants to ensure student access to MYWCC applications and ensure the connection to the assigned academic advisor. Serve as a backup Navigator to assist Student Services in appointment setting, financial aid and scholarship assistance and other onboarding functions. Support EAB Navigate appointment workflows, student success campaigns, and surveys. Participate in enrollment events, orientations and community outreach events. Compliance & Data Integrity Ensure compliance with FERPA and institutional policies regarding student data. Maintain confidentiality and secure handling of sensitive information. Support accurate recordkeeping across enrollment systems. Assist in preparing reports and documentation as requested by the

Coordinator of Admissions and Records Minimum Qualifications:

Experience in admissions, enrollment services, customer service, or administrative support Demonstrated ability to learn and support technology systems such as CRM or other application platforms. Experience handling sensitive or confidential information. Strong organizational, communication, and problem-solving skills. Ability to work effectively in a team-oriented, on-campus environment Proficient in use of technology, including Microsoft Office and Google docs

Additional Considerations:

Experience working with Salesforce or another CRM platform. Familiarity with online application systems such as XAP. Experience in a higher education or community college setting