Operations Associate (Document Vault)

Overview:

This role is responsible for the accurate handling, tracking, and storage of institutional client collateral files within a secure document vault environment. The Document Vault Operations Associate plays a critical role in ensuring documents are properly received, filed, retrieved, and returned while maintaining strict tracking and control standards. This is a hands‑on, routine‑driven position that requires strong attention to detail, reliability, and teamwork. What a Day in the

Role Looks Like:

You'll spend most of your day on your feet working in a climate‑controlled office and vault environment. Each morning, you'll gather your cart, laptop, and barcode scanner, then head to the staging area to collect file bundles. From there, you'll move throughout the vault to file incoming collateral documents, return files to shelves, and manage trailing documents as they arrive. The work is structured, repetitive, and process‑oriented, supporting operational accuracy and service delivery to internal teams and institutional clients.

Key Responsibilities:

Receive incoming collateral files and documents from internal business partners Validate manifests against received collateral files and documents Filing new and returned collateral full files and trailing documents and update tracking systems to ensure system accuracy Maintain organization and physical integrity of files within the document vault Follow all company risk, regulatory, and internal control standards Identify and escalate any risk‑related or documentation issues to management Promote a collaborative, respectful team environment aligned with company values Complete other operational or administrative duties as assigned

Education and Experience Required:

High school diploma or GED 1+ year of general work experience

Education and Experience Preferred:

Warehouse, stocking, picking, or inventory management Manufacturing or production environments Back‑office operations or administrative processing roles Reliable, detail‑oriented, and comfortable with routine, process‑driven work Strong organizational and alpha‑numeric skills Comfortable working independently while contributing to a team environment Clear communicator who interacts well with others Solid problem‑solving and conflict‑resolution skills Ability to work under time constraints while maintaining accuracy Basic computer proficiency and ability to learn tracking systems

Physical Requirements:

Ability to lift 30-50 pounds Ability to climb ladders or stools, bend, and reach for filing Ability to stand and move for long periods of time Work performed in a climate‑controlled office and document vault environment

Work Model/Office Location:

This is a 100% onsite position requiring five days in office per week Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210

Scheduled Shift/Required Availability:

This is a full-time Monday-Friday position with an 8-hour workday and a 30-minute lunch break. Employees will select their preferred start time, with shifts beginning as early as 6:00am and as late as 9:00am.

Shift options include:

6:00am-2:30pm 6:30am-3:00pm 7:00am-3:30pm 7:30am-4:00pm 8:00am-4:30pm 8:30am-5:00pm 9:00am-5:30pm M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice