Intake Interviewer/Caseworker

Intake Interviewer/Caseworker Jefferson County Attorney's Office Child Support Division

• 3.

1 Louisville, KY Job Details Full-time $37,440 a year 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Life insurance Qualifications Customer service In-person customer service Research High school diploma or GED Time management Full Job Description Position Summary This person performs all initiating activities required for the establishment of paternity or orders of support for new cases received by direct referral or a new application for services. Essential Functions

• Researches KASES, CourtNet, Worker Portal and other resources to determine and verify that legal action is necessary and files the appropriate action to establish a child support case (may be on behalf of the Cabinet) based on the research to include gathering required documentation and completing the appropriate forms for attorney review.
• Interviews customers and determines appropriate action depending on case types such as Paternity, Non-support, Circuit and/or Intergovernmental.
• Updates and maintains case information in the child support system at a high level of accuracy.
• Evaluates information provided to other agencies and/or statements from walk in customers about the identity and location of absent parents and initiates inquiries to other persons or agencies to verify statements.
• Ensures quality customer service for walk in customers by explaining services offered and next steps in the action.
• Performs other duties as assigned.

Minimum Requirements

KNOWLEDGE

Some knowledge of child support services and public assistance programs required. Computer experience preferred.

SKILLS/ABILITIES

Must be a mature individual with the ability to work with the public in a professional manner, respect, patience, and understanding. Possess strong organizational and time management skills. Ability to retain detailed information is needed. Exhibit the ability to follow direction from others and follow through with appropriate information or action when requested.

EDUCATION

High school graduate or its equivalent.

EXPERIENCE

Stable work history in administrative work, clerical office work and/or work dealing with the public may be substituted for knowledge requirements.

SPECIAL REQUIREMENTS

None

TYPICAL WORKING CONDITIONS AND/OR PHYSICAL REQUIREMENTS

This position is located in the Jefferson County Attorney's Office, Child Support Division, 1930 Bishop Lane, Suite 100, Louisville, Ky. 40218. Work is performed in an office setting. Office hours are 8:00 a.m. to 5:00 p.m. Daily use of computers. Mobility within the office including movement from floor to floor and personal interaction with employees in department.

Salary:

$37,440.00 per year/ $18.00 per hour (Funding is in whole or in part from federal, DCSS, or other state funds).

Job Type:

Full-time Pay:

$37,440.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person