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Call Center Interviewer I- Bilingual(English/Spanish
Job
Los Angeles County Bar Association
Remote
$41,600 Salary, Full-Time
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Job Description
Call Center Interviewer I- Bilingual(English/Spanish Los Angeles County Bar Association Los Angeles, CA Job Details Full-time $19 - $21 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Interpersonal skills Customer service Call center experience Bachelor's degree Desktop applications Computer skills Productivity software Appointment scheduling Associate's degree Client interaction via phone calls Full Job Description A Call Center Interviewer I , is responsible for interviewing callers to determine whether a caller has a legal problem that can be referred to an attorney. The Interviewer asks substantive questions that are specific to the caller's type of legal problem Interviewers also provide procedural information to explain what the caller can expect when a referral is made. The Interviewer must give practical, useful information to callers about how to effectively hire and work with attorneys, and how to facilitate the resolution of their concerns or problem, without giving legal advice. Quickly and efficiently, Interviewers analyze facts in a high call volume setting. Please note- The opening is for Call Center I interviewer (not II or III)
Principal Duties and Responsibilities:
- Make sound decisions
- Demonstrates patience, energy, and maturity on a consistent basis
- Refer available attorneys based on caller needs and within the framework of a rotation system
- Understand and apply LRS policies and procedures
- Follow state law standards, in making referrals
- Call attorneys to report the key details and make an appointment for the client
- Responsible for the daily entry and processing of data needed to complete a referral
- Correctly documents all pertinent referral information(record concise and accurate notes for each referral)
- Follow-up on all referrals
- Meet current performance standards Knowledge, Skills and Abilities Required
- Bachelor's degree a plus
- Must be a team player
- Work experience in a high-volume call center is preferred
- Requires strong customer service (i.e., communication and public relations) skills to receive and convey information clearly and concisely
- Ability to deal politely yet firmly with callers and exhibit good judgment without being judgmental
- Must be able to work with individuals of diverse backgrounds
- Strong computer skills including all Microsoft Office applications and the LRS Referral Service software is required
- Bilingual English/Spanish, other languages a plus All training will be provided on the job.