Legal Secretary

CLIENT EXPERIENCE COORDINATOR / LEGAL RECEPTIONIST

Johnson Law Firm, P.C. | Personal Injury & Family Law | Spokane, WA Full-Time | In Office Competitive Compensation + Benefits + Growth Opportunities

WE FIGHT FOR FAMILIES AND THEIR FRESH START

At Johnson Law Firm, we help clients navigate some of the most difficult moments of their lives. Divorce, custody disputes, personal injury claims, and major life transitions require more than legal knowledge—they require compassion, responsiveness, and exceptional client service. We are not a slow-paced law firm. We are a growing, high-performance legal team that believes our clients deserve excellence at every touchpoint. The first voice they hear and the first face they see often determines how they feel about our entire firm. That is why we are looking for an exceptional Client Experience Coordinator who takes pride in creating outstanding client experiences while thriving in a fast-paced environment.

WHO WE ARE LOOKING FOR

This position is not for someone who wants to simply answer phones. This position is for someone who: Loves helping people Thrives in a fast-paced environment Is highly organized and detail-oriented Can manage multiple priorities without becoming overwhelmed Takes ownership and solves problems Maintains professionalism under pressure Enjoys being the central hub of a busy office Wants to be part of a growing organization with high standards If you are the type of person who notices what needs to be done before being asked, this may be the perfect role for you.

WHAT YOU WILL DO

Client Experience Serve as the first point of contact for clients, prospective clients, and visitors Create a warm, welcoming, professional environment Answer and direct high volumes of incoming calls Assist with scheduling and client communications Ensure every client interaction reflects the firm's values Office Operations Manage incoming and outgoing mail and deliveries Maintain accurate records and logs Assist with document organization and file management Support attorneys, paralegals, and staff with administrative needs Help maintain an organized, efficient office environment Team Support Assist with special projects and administrative tasks Provide support during busy periods Help keep office operations running smoothly Contribute to a positive and professional team culture

WHAT SUCCESS LOOKS LIKE

Successful team members in this role: Show up prepared and ready to work Take initiative without waiting for direction Handle multiple priorities with confidence Communicate professionally and clearly Represent the firm with excellence Care deeply about client service

QUALIFICATIONS

Required High school diploma or equivalent Prior administrative, receptionist, customer service, or office experience Strong verbal and written communication skills Excellent organizational skills Ability to multitask in a fast-paced environment Professional appearance and demeanor Reliable attendance and punctuality Preferred Law firm experience Experience with CRM or case management software Experience working in professional services environments

WHY JOIN JOHNSON LAW FIRM, P.C.

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PERSONAL INJURY & FAMILY LAW?

We are building something special. Our team is committed to excellence, growth, accountability, and client service. We work hard, support one another, and take pride in helping people through difficult situations. If you are looking for a place where your work matters and where you can grow professionally while making a real impact, we'd love to meet you.

HOW TO APPLY

To be considered, please email the following directly to: Jessica Johnson jessica@seanjohnlaw.

com Please include:

Your resume A cover letter explaining why you would be a great fit for Johnson Law Firm The subject line: "Client Experience Coordinator Application" Applications submitted without a cover letter will not be considered. We are looking for someone who takes initiative, follows directions, and genuinely cares about creating an exceptional client experience. Johnson Law Firm is an Equal Opportunity Employer.

Pay:

$22.00 - $28.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Opportunities for advancement Paid sick time Paid time off Vision insurance

Work Location:

In person