Collection Specialist - Medical Group

WCS Healthcare is currently seeking a Collection Specialist for an opportunity with a growing healthcare organization. This role offers the chance to work in a fast-paced, high-volume environment, supporting patients with billing inquiries and account resolution while delivering compassionate and professional service.

Job Function:

Handle a high volume of inbound and outbound calls (approximately 50-100 calls per day) through the Mitel phone system. Respond to patient inquiries via phone, voicemail, email, and written correspondence. Collect patient payments and process transactions accurately. Work patient correspondence received through mail. Follow up with internal offices regarding billing inquiries via phone, email, or fax. Complete tasks, follow-ups, and special projects as assigned by management. Review and work patient balance reports. Identify accounts eligible for collections and process them according to established procedures. Communicate and follow up with collection agencies as needed. Update and maintain accurate patient demographics and registration information. Obtain and verify liability and school-related insurance when required. Perform additional duties as assigned.

Job Requirements:

High School Diploma or GED required. Associate Degree or higher preferred. 3+ years of experience in medical personal collections required. Familiarity with CPT and ICD-10 coding preferred. Experience processing credit card payments preferred. Epic EMR experience preferred.

Disclosure:

The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. INDREV #LI-DNP 44295