Biller

Company Overview The Willow Center is DMHA-certified and CARF-Accredited outpatient mental health counseling and substance use treatment agency with locations in Brownsburg and Pittsboro, Indiana. We meet our clients with care rooted in understanding, helping them find lasting stability through proven treatment and genuine support. Healing starts when our clients feel seen and valued, and that's where we begin. Job Summary We are seeking a detail-oriented and knowledgeable Biller to join our revenue cycle branch. The ideal candidate will possess expertise in behavioral healthcare billing, with a strong understanding of healthcare terminology, medical coding, and billing procedures. As a Biller, you will be responsible for accurately reviewing billable claims, managing denials and pursuing appeals, assisting providers in billing compliance, and producing reports for the Revenue Cycle Manager.

Responsibilities and Duties:

Serves as primary biller for the business, and billing liaison to Revenue Cycle Manager. Performs all primary tasks related to billing, including submission of claims, statement invoicing of clients, payment collections, and payment posting. Ensures charges are finalized in KIPU in timely manner to push into CollabMD. Submits claims in a timely manner via CollabMD to the clearinghouse. Follows up on any rejected claims, corrects issues and resubmits. Follows up and researches claim denials. Supports admin department with confirming insurance eligibility and verifications of benefits as needed. Submits all Recovery Works claims via WITTS system. Ensures all insurance ERA's are posted promptly and correctly when received. Follows up and/or disputes possible recoupments. Enters data into various electronic systems while maintaining the integrity and accuracy of the data. Fields calls from insurance payors regarding receipt of claims and payment statuses. Answers client questions on patient responsibility portions, copays, deductibles, write-off's, etc. Resolves client complaints regarding insurance payments and coverage. Maintains and track clients' deductibles, coinsurance, and copay amounts. Assists with preparing appeal letters to insurance payors when not in agreement with claim denials. Follows HIPAA guidelines in handling protected patient information. Prepare summary reports for leadership on a regular basis. Other administrative duties as assigned. •Not an exhaustive list; responsibilities subject to change based upon the needs of the business and team.

Qualifications and Requirements:

Must have at least 2-5 years of previous experience in a medical billing position, preferably in the area of behavioral health. Solid record of high Clean Claim Rates and low Claim Denial rates highly valued. Demonstrated knowledge of Prior Authorizations. Experience with ICD-10 and CPT coding. Electronic medical record software experience preferred. Must be committed to fostering a positive culture of mutual team support, collaboration, and kindness. Must be well organized, be flexible, be patient, and be willing to learn. Must be energetic, motivated, self-sufficient, creative, and reliable. Must complete and pass a full criminal background check and Urine Drug Screen. Must possess basic First Aid and CPR certification, or be willing to get certified within 6 months of hire. Must be comfortable in a fast-paced environment and able to work under some pressure.

Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Flexible schedule Paid time off Professional development assistance

Work Location:

In person