Medical Administrative Specialist

We are seeking a detail-oriented and customer-focused Medical Administrative Specialist to join our team. This position is responsible for assisting patients with billing inquiries, processing medical records requests, and performing a variety of clerical and administrative duties to support daily office operations.

Responsibilities:

Answer inbound calls regarding medical bills, insurance claims, payments, and account questions Assist patients with billing concerns and payment arrangements Process medical records requests in compliance with HIPAA regulations Maintain and update patient records and documentation accurately Perform clerical duties including filing, scanning, faxing, data entry, and document preparation Route calls and correspondence to appropriate departments Review and update patient demographic and billing information Process payments and document account activity Provide professional and courteous customer service to patients and staff Support daily administrative operations as needed

Qualifications:

High school diploma or GED required Previous experience in healthcare administration, medical billing, customer service, or medical records preferred Knowledge of medical terminology, insurance processes, and HIPAA regulations preferred Strong organizational, communication, and multitasking skills Proficiency with computers and office equipment Experience with practice management systems such as Advanced MD and Practice Suite is a plus The ideal candidate will possess strong communication skills, professionalism, and the ability to work efficiently in a fast-paced healthcare billing environment while maintaining patient confidentiality and excellent customer service.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Experience:

medical billing: 1 year (Required)

Location:

Lubbock, TX 79423 (Required)

Work Location:

In person