Racquets Pro Shop & Maintenance Attendant

POSITION OBJECTIVE

Offers exceptional customer service while selling merchandise, making court reservations and assisting management in merchandising, inventory control, and special events preparation. Candidate will also perform general court maintenance and repair of the tennis courts.

ESSENTIAL JOB FUNCTIONS

Responsible for daily maintenance of the outside operation which includes - Cleanliness of the courts, facility, and equipment daily preventive maintenance, refurbishing clay and repair of irrigation (sprinklers). To perform daily operating procedures for the clay courts, which include sweeping, lining, watering, filling water, emptying the trashcans. Responsible for working closely with the pro shop staff on all court maintenance activities Responsible for cleanliness of indoor racquetball courts, pickleball courts, mini golf, and shuffleboard. Assists guests/members by booking court times for tennis, pickleball, racquetball and instruction. Promotes tennis and pickleball activities to guests/members when in shop and through telephone and email communication. Assists with tournaments and socials. Performs opening and closing procedures for the shop or store and general cleaning of shop. Works closely with court maintenance staff regarding playability of courts and ensuring guest/member requests are exceeded. Assists racquets professionals with scheduling instruction. Responsible for accountability of all sales and money transactions made. Collect applicable fees from patrons as they arrive. Takes reservations for Tennis and all other racquet sports. Assist with receiving merchandise and creating appealing displays Assists with monthly physical inventories. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort: Maintains flexibility to take on new and different tasks as directed by the Director of Racquets. Incorporates safe work practices in job performance. Perform other duties and handle projects as assigned by Manager

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

REQUIREMENTS

Must be able to speak, read, write and understand English. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Office. Excellent interpersonal and sales-related skills. May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations. Some work tasks are performed indoors. Most maintenance tasks are performed outdoors. Must be able to sit at a desk for up to 8 hours per day if handling pro shop duties. Must be able to stand and/or walk for up to 8 hours per day. Requires grasping, writing, typing, standing, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur in the process of communicating with others. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phones, filing cabinets, photocopiers and other office equipment as needed. Responsible for daily maintenance of the outside operation which includes - Cleanliness of the courts, facility, and equipment daily preventive maintenance, refurbishing clay and repair of irrigation (sprinklers). To perform daily operating procedures for the clay courts, which include sweeping, lining, watering, filling water, emptying the trashcans. Responsible for working closely with the pro shop staff on all court maintenance activities Responsible for cleanliness of indoor racquetball courts, mini golf, shuffleboard, and Pickleball. Court maintenance tasks are performed mainly outdoors. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 50 lbs. on a regular basis. Bags of clay could be up to 80 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel: Incorporates safe work practices in job performance. Perform other duties and handle projects as assigned by Manager

WORK ENVIRONMENT

Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from peers. Must be able to change activity frequently and cope with interruptions.