Office Manager Roofing Company

Key Responsibilities Administrative Oversight Manage incoming calls, emails, and customer inquiries. Maintain office filing systems and digital records. Handle scheduling of appointments, inspections, and meetings. Customer & Client Relations Serve as the first point of contact for customers. Follow up on leads, estimates, and completed jobs. Resolve minor customer issues before escalating to management. Sales & Production Support Enter and track estimates, orders, and invoices. Monitor project progress with field crews. Maintain CRM system with accurate data and updates. Financial & Reporting Duties Process invoices, payments, and purchase orders. Track sales performance metrics and project KPIs. Provide weekly and monthly reports to management. Team Coordination Support sales reps and crews with scheduling, communication, and documentation. Onboard new office staff and maintain standard operating procedures. Ensure compliance with company policies and local regulations. Competencies Strong organizational and time management skills. Excellent written and verbal communication. Proficient in CRM and office software. Ability to multitask and prioritize under pressure. Problem-solving mindset for customer and internal issues. KPIs / Success Metrics On-time project documentation and reporting. Accuracy in CRM and invoicing. Customer satisfaction ratings. Sales support efficiency (leads processed, follow-ups completed). Field crew schedule adherence.

Career Path Entry-level:

Administrative Assistant →

Office Manager Mid-level:

Operations Manager →

General Manager Advanced:

Director of Operations / COO Tools & Resources CRM system (e.g., Salesforce, JobNimbus) Scheduling software Accounting software (QuickBooks, Xero) Email and communication tools Owner / Accountability Reports directly to the General Manager / CEO Oversees administrative staff Accountable for maintaining office efficiency, accuracy, and communication flow

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): What previous office management or administrative experience do you have? Please include industry if possible. Have you ever managed schedules and operations for field teams (construction, roofing, or similar)? What CRM systems have you used in past roles? How proficient are you? Describe how you have maintained or improved office efficiency using software tools. Tell me about a time you handled a difficult customer situation. How did you resolve it? How do you prioritize multiple tasks when deadlines conflict? How do you ensure smooth communication between office staff, sales reps, and field crews? Describe a time when you helped improve workflow for a team or department. What kind of reports have you created for management in the past? How do you track progress on tasks to make sure nothing falls through the cracks? Are you comfortable working in a fast-paced, high-volume environment like a roofing company? How do you handle repetitive tasks while maintaining accuracy and attention to detail? Are you comfortable managing invoices, payroll, or purchase orders? Have you ever onboarded or trained new office staff? How would you handle scheduling conflicts between sales and production teams?

Work Location:

In person