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Office Administrator & Customer Relations Coordinator
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Shade Solutions, LLC
Phoenix, AZ (In Person)
$42,472 Salary, Full-Time
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Job Description
Office Administrator & Customer Relations Coordinator Location:
Phoenix, AZ Job Type:
Full-Time Position Overview A growing home improvement and construction-related company is seeking a highly organized and motivated Office Administrator & Customer Relations Coordinator to join our team. This position plays a vital role in supporting daily operations, maintaining customer satisfaction, coordinating project schedules, and ensuring smooth communication between customers, field personnel, and management. Primary Responsibilities- Answer incoming phone calls and emails professionally.
- Communicate with customers regarding project status, scheduling, and updates.
- Follow up with customers before and after site checks, service calls, and installations.
- Schedule site checks, service calls, installations, and project appointments.
- Maintain and update installation, service, and production calendars daily.
- Enter and maintain customer information and job records.
- Prepare reports, spreadsheets, and correspondence as needed.
- Assist with payroll processing and employee records.
- Enter invoices, payments, and customer information into QuickBooks.
- Collect customer payments and maintain payment records.
- Track material deliveries and project readiness.
- Support company growth initiatives and process improvements. Qualifications
- Minimum 2 years of office administration experience preferred.
- Strong customer service and communication skills.
- Experience with QuickBooks preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
- Construction, home improvement, or service industry experience is a plus. Benefits
- Opportunities for growth and advancement.
- Stable, year-round employment.
- Positive and team-oriented work environment.