Primarily virtual role. Candidates must reside in either the Tucson or Phoenix metropolitan area and be available for regular in-person events as required. Position Overview Guardian Tax Law is entering a significant period of growth. We are expanding our legal team, increasing our marketing efforts, and building the operational infrastructure necessary to support a larger and more scalable organization. We are seeking an Operations Manager who can bring order, accountability, and operational excellence to a fast-growing law firm. This role begins as a blend of office management, administration, people operations, project coordination, and systems improvement. Over time, the right candidate will have the opportunity to grow into increasing operational leadership responsibility, helping leadership execute the company vision, improve processes, maintain accountability, and ensure the organization runs smoothly as it scales. The ideal candidate is highly organized, process-oriented, proactive, and energized by solving problems, coordinating people and priorities, improving workflows, and building systems that help teams perform at a higher level. About Guardian Tax Law Guardian Tax Law helps individuals and businesses resolve complex tax problems with the IRS and state taxing authorities. Our mission is to protect our clients, restore peace of mind, and guide them toward lasting financial stability. We are a growing, entrepreneurial law firm that values accountability, continuous improvement, teamwork, professionalism, and exceptional client service. We operate using the Entrepreneurial Operating System (EOS) and are actively building the systems, processes, and leadership infrastructure necessary to scale effectively. Core Responsibilities Operations & Process Management ? Develop, document, maintain, and improve company processes and SOPs. ? Identify operational bottlenecks and inefficiencies. ? Help leadership implement solutions to recurring operational issues. ? Ensure core processes are consistently followed. ? Maintain operational documentation and company knowledge systems. ? Assist with technology implementation and workflow optimization. ? Support the continued implementation of EOS throughout the organization. Accountability & Project Management ? Track company priorities, projects, Rocks, and action items. ? Follow up with team members to ensure commitments are completed. ? Help maintain organizational accountability and execution. ? Assist with scorecards, metrics tracking, and operational reporting. ? Coordinate projects across departments. ? Help ensure deadlines and priorities remain visible and on track. Team Coordination & Communication ? Facilitate communication between departments and team members. ? Coordinate meetings, agendas, notes, and follow-up action items. ? Help resolve operational issues and communication breakdowns. ? Assist leadership with organizational planning and execution. ? Support onboarding and training of new employees. Human Resources & People Operations ? Coordinate recruiting, hiring, and onboarding activities. ? Maintain personnel files and HR documentation. ? Track PTO, leave requests, and employee records. ? Support employee development and performance review processes. ? Assist leadership with employee relations and workplace culture initiatives. ? Help maintain a positive, accountable, and professional work environment. Finance & Administrative Operations ? Assist with payroll administration and employee records. ? Support budgeting and operational reporting. ? Coordinate vendor relationships and administrative contracts. ? Assist with expense tracking and reimbursement processes. ? Manage subscriptions, software licenses, and recurring administrative expenses. ? Support leadership with operational planning and resource allocation. Office Management ? Oversee day-to-day office operations. ? Ensure office systems and workflows run efficiently. ? Maintain office supplies, equipment, and vendor relationships. ? Coordinate facility needs and administrative logistics. ? Support both in-person and remote team members. Success Measures A successful candidate will: ? Build systems that increase organizational efficiency. ? Improve accountability and follow-through across the firm. ? Reduce operational bottlenecks and recurring issues. ? Improve onboarding and training systems. ? Help leadership spend less time managing day-to-day administrative problems. ? Create greater organizational clarity and consistency. ? Support successful implementation of EOS tools and disciplines. ? Improve communication flow between departments and team members. Required Qualifications ? High school diploma or equivalent. ? Minimum 3 years of experience in office management, operations, administration, project coordination, or a related field. ? Demonstrated ability to manage multiple priorities simultaneously. ? Strong organizational skills and attention to detail. ? Excellent written and verbal communication skills. ? Strong follow-through and personal accountability. ? Ability to handle confidential information with professionalism and discretion. ? Strong problem-solving and critical-thinking skills. ? Proficiency with Microsoft Office Suite and Google Workspace. ? Ability to work independently while coordinating effectively with a team. Preferred Qualifications ? Bachelor's degree in Business, Management, Communications, Human Resources, or a related field. ? 5+ years of experience in operations, administration, project management, office management, or business coordination. ? Experience supporting executive leadership teams. ? Experience creating or improving systems, workflows, and operational processes. ? Experience with EOS (Entrepreneurial Operating System) or similar business operating systems. ? Experience in a law firm, accounting firm, professional services firm, healthcare practice, or other client-service organization. ? Experience with hiring, onboarding, and employee development processes. Technology & Software Experience Experience with the following is preferred: ? Microsoft Word ? Microsoft Excel ? Microsoft Outlook ? Google Workspace ? CRM systems ? Project management software ? Cloud-based file management systems ? Video conferencing platforms ? Process documentation platforms such as Scribe ? Workflow and task management systems The ideal candidate is comfortable learning new software and helping others adopt technology effectively. Who Thrives In This Role This role is ideal for someone who: ? Loves creating order from chaos. ? Notices inefficiencies and wants to improve them. ? Enjoys coordinating people, projects, and priorities. ? Naturally follows through on commitments. ? Communicates clearly and professionally. ? Is comfortable holding others accountable respectfully. ? Thinks in systems and processes. ? Wants to help build and scale an organization. ? Enjoys being the person who makes sure things actually get done. ? Can balance short-term administrative needs with long-term operational improvement. Growth Opportunity This is a high-impact operations role in a growing law firm. In the beginning, the role will include hands-on office management, administration, coordination, and operational support. As Guardian Tax Law continues to scale, the right candidate will have the opportunity to take on increasing responsibility for operational leadership, accountability systems, process management, project execution, team coordination, and implementation of EOS tools and disciplines. We are looking for someone who can help build the systems that allow the company to grow without losing quality, accountability, or client service. Physical Requirements ? Prolonged periods of sitting and working at a computer. ? Ability to occasionally lift up to 15 pounds. ? Ability to work in a professional office environment. Guardian Tax Law is an Equal Opportunity Employer and values diversity, professionalism, integrity, accountability, and continuous improvement.
