Office Manager

Office Manager Queen Creek, AZ Job Details Full-time 1 day ago Benefits Paid training Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Vendor relationship building Employee onboarding Staff supervision Pest control Operations management Phone communication Supplier management Staff scheduling Regulatory compliance Filing Process improvement Mid-level Microsoft Office Administrative experience High school diploma or GED Dispatching Invoice payment processing Team management Attention to detail Financial record maintenance Problem-solving Vendor relationship management CRM system proficiency Office management Onboarding process management Bookkeeping Leadership Technical Proficiency Regulatory compliance management Customer complaint resolution Time management Office management experience (3-5 years) Client interaction via phone calls Full Job Description Apply online at… https://anticimexinc.wd1.myworkdayjobs.com/Northwest_Exterminating_External_Careers We are growing, and it is an exciting time to join our team! We are looking for candidates who are dedicated, hard-working, and have a genuine passion for helping people. If this sounds like you, we would love to connect. Northwest Exterminating is proud to offer our employees a host of outstanding benefits! What You'll Get... We want to help our employees build a great career and a great future. At Northwest Exterminating , you'll have access to these great benefits!

Health and Well-being:

Blue Cross Blue Shield medical PPO options Delta Dental and Vision Prescription drug program Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans

Financial Security:

Competitive pay 401(k) Savings Plans (Traditional & Roth) Life insurance and short-term disability 100% company paid (with options to buy up) Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

Enjoy stable, year-round employment with opportunities for growth Paid training Paid time off and eight paid holidays Opportunities for advancement What You'll Do ... The Office Manager plays a critical leadership role in ensuring smooth daily operations for a busy pest control company. This position oversees administrative workflows, supports technicians and management, enhances customer service processes, and ensures compliance with industry and state requirements. Manage day‑to‑day office operations, ensuring a smooth, organized, and efficient workplace. Handle customer communication through phone, email, and scheduling platforms. Coordinate technician schedules and daily service routes for maximum productivity. Support customers with billing questions, service inquiries, and follow‑ups. Oversee invoicing, payment processing, and basic bookkeeping tasks. Maintain accurate customer files, service agreements, and compliance records. Track technician licensing, certifications, and regulatory documentation. Order and manage office supplies, equipment, and vendor relationships. Assist with onboarding and administrative support for new employees. Resolve customer issues with professionalism and a solutions‑focused mindset. Who You Are ... So, what does it take to be successful as a Customer Service Rep at Northwest Exterminating? For starters, you'll have an inner drive to make the customer happy! You'll also have... Highly organized, detail‑oriented, and able to manage multiple priorities at once. Excellent communicator—clear, friendly, and confident with customers and team members. A proactive problem solver who takes initiative and improves processes. Comfortable working in a fast‑paced service environment with shifting needs. Calm under pressure and able to support both office staff and field technicians. Customer‑service driven, with a positive and professional demeanor. Tech‑savvy and quick to learn new platforms or scheduling tools. What You'll Need to Perform the Job … 3+ years of pest control office management or administrative leadership experience Proficient in PestPac Strong experience with scheduling, dispatching, or service coordination. Proficiency with Microsoft 365 and CRM/scheduling software. Understanding of compliance or licensing requirements Strong organizational and time‑management skills. Ability to maintain confidentiality and handle sensitive information professionally. High School diploma, GED, or equivalent Who We Are ... For over three decades, Northwest Exterminating (an Anticimex company) has experienced success and growth in providing pest control services to our friends, families, neighbors, and business partners. Join us and grow your career in pest control with one of Arizona's leading pest control companies offering competitive employee benefits and growth opportunities. Our Hiring Process ... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps: Application submission Short phone interview Schedule an interview and complete our full application Interview in person Emailed offer letter, which is contingent on step 6, tentative start date set Criminal background check/drug screening/reference check Official start date confirmed Welcome! Be Proud to call us your Employer Our exceptional customer service is a core Anticimex tradition, building on a long-standing history that has always valued personal interaction between us and our clients. We strive to understand the needs of our customers and adapt to them accordingly. Northwest Exterminating is a Value-Driven Company We are a value-driven company with a strong entrepreneurial spirit that guides our pest control services. Our core values include trust, innovation, and passion.

We Value Our Team Members Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Pest Control Office Management :

3 years (Required)

PestPac:

3 years (Required)

Work Location:

In person