Box Office Manager

Box Office Manager University of Arizona - 4.2 Tucson, AZ Job Details Part-time $47,356 - $59,195 a year 15 hours ago Benefits Paid holidays Dental insurance Vision insurance Life insurance Retirement plan Qualifications Staff supervision Pricing strategies Sales reporting Serving clients PCI Managing teams in a customer support role Operational management Staff scheduling Academic institution experience Processing cash transactions Mid-level Frontline customer support management 3 years Event ticket sales Bachelor's degree Calendar management Industry trends Customer engagement Venue customer assistance Event setup Colleges/universities Office management POS systems Event customer service Staffing management Event on-site coordination University experience Security policy compliance management Full Job Description Posting Number req26088 Department Arizona Arts Live Department Website Link https://art.arizona.edu/ Location Tucson Campus Address Tucson, AZ USA Position Highlights Arizona Arts Live is seeking a Box Office Manager to lead and manage all aspects of Arizona Arts box office operations, including CFA events, presenting units' events, and performances at Centennial Hall. This role partners with college directors and rental clients to balance industry standards, ticketing platform functionality, pricing strategies, and exceptional customer service. The position also works closely with the Arizona Arts business office and marketing teams to monitor sales trends, generate reports, and adapt strategies as needed, while serving as the liaison with the ticketing platform to ensure optimal system usage. The role requires the ability to attend on- and off-campus events, lift up to 20 pounds related to box office equipment at outside venues, and work occasional evenings and weekends. This is an extended temporary employment opportunity with Arizona Arts Live, offering the chance to contribute to a dynamic and collaborative arts environment while supporting a wide range of performances and events that engage the university and broader community. Join Arizona Arts Live and help elevate Tucson as a vibrant arts destination while showcasing our community on a global stage through the power of live performance and engagement. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of

A/ASU/NAU

tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. Duties & Responsibilities Supervise and evaluate box office staff, ensuring adherence to operational standards and customer service expectations. Resolve escalated event or patron issues requiring policy interpretation or financial decision‑making. Coordinate daily scheduling, staffing coverage, and workflow distribution across sales and event shifts. Manage event setup and box office readiness, including seating manifests and system configuration. Identify and recommend operational improvements to streamline processes and enhance patron experience. Oversee day-to-day and night-of operations of the physical box office. Supervises 3 full time staff, 14 ancillary positions, and 10 student staff. Monitors all staff and point of sale systems and equipment for PCI compliance. Lift up to 20 pounds, related to box office equipment required at venues outside of Centennial Hall. Direct liaison with ticketing platform to advocate for best possible usage of the system. Ability to attend events both on- and off-campus. Occasional evening/weekend hours required. Knowledge, Skills, and Abilities (KSAs): Advanced knowledge of ticketing platforms, cash handling procedures, and PCI compliance standards. Strong understanding of management practices, university policies, academic performances, and industry standards. Knowledge of best practices and emerging trends among university presenters and performing arts organizations. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 3 years of related work experience or equivalent combination of education and work experience required. Preferred Qualifications Experience working with Ticketmaster box office systems. Professional experience within a university setting, preferably in the arts or College of Fine Arts environment. FLSA Exempt Full Time/Part Time Part Time Number of Hours Worked per Week 30 Job

FTE 0.75

Work Calendar Fiscal Job Category University Operations Benefits Eligible Yes - Full Benefits Rate of Pay $47,356 - $59,195 Compensation Type salary at 1.0 full-time equivalency (FTE) Grade 6 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level M1 Job Family Customer Service Job Function University Operations Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 5/22/2026 Expected End Date 12/31/2026 Contact Information for Candidates Staci Santa Managing Director Open Date 5/22/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at .