Assistant Front Office Manager

Assistant Front Office Manager The London West Hollywood at Beverly Hills - 2.2 West Hollywood, CA Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Benefits from day one Life insurance Qualifications Computer operation Managing hospitality teams High school diploma or GED Supervising experience Team management Computer skills Hotel and accommodations guest complaints handling Full Job Description Often the first and last contact for our guests, the Assistant Front Office Manager is a critical link to guest satisfaction. Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Assists in managing the staffing of positions including front desk, bell station and gate. Assists in training, motivating and inspiring staff to apply guest service standards and policies. Attend and/or conduct team briefings as needed. Maintains a personal demeanor that is friendly, cheerful and courteous at all times. Greets guests by name. Ensures that all guests feel welcomed to the property. Generates reservations for restaurant, transportation or hotel/resort amenities. Ensures guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Responds to phone calls, and retrieves guest mail, faxes and packages. Promotes hotel amenities and services to guests using personal knowledge and effective selling techniques. Welcomes and effectively resolves guest questions, issues and complaints. Provides constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. Handles cash, credit card, currency conversions and other financial transactions. Posts charges such as room, food, liquor or telephone to ledger. Computes or adjusts bills, collects payment, and makes changes for guests.

Job Requirements:

High school diploma or GED At least 18 years of age Basic computer skills Must be able to read, communicate effectively and have superb interpersonal skills Must be able to work well under pressure while retaining tact and composure when resolving guest complaints 1-2 years management or supervisory experience in hospitality environment

Requirements:

Discover Naples Grande Beach Resort A Luxury Choice Among Hotels in Naples, Florida A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway. Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida. Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires:

Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires:

Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties). On Call / Seasonal /

Interns:

Eligible for 401(k) and discounted Resort Stays at other Northwood properties. Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options. Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC. The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.