Front Office Manager

Front Office Manager AKA West Hollywood AKA West Hollywood is hiring for a Front Office Manager! Job Description Assists with overseeing the Front Office, Reservation, and Door. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to role accomplishments. Auditing reservations to ensure all residents' requests are in order to their arrival. Maintaining communication with residents (before, during, and after stay at the property). Revising surveys and contacting residents when needed depending on their review regarding the service and product. Reviewing shift notes and reaching out to troubled residents to assure that the issues have been resolved. Assisting the Sales Department with Site Inspections when they are not available. Review Arrivals and Departures report in the morning and communicate necessary resident information to the entire team. Scheduling and Payroll for Front Office Team Interview and New Hire Training process per AKA guidelines Job Requirements Minimum of three to five years of Guest Service experience. Ability to be flexible with work schedule including nights, weekends and holidays. Meticulous attention to detail

Skills Needed:

Motivational, verbal communication, written communication and manageability. AKA offers a competitive benefit package including medical, dental, vision and 401k matching. In addition, AKA offers, PTO, Sick Time and Holiday Pay for full time employees.

ABOUT WEST HOLLYWOOD

West Hollywood is packed with personality and AKA West Hollywood has the magnetism to match. Situated on the iconic Sunset Strip between chic Beverly Hills and the world-famous Hollywood theaters, West Hollywood is a vibrant destination in its own right where entertainment is the mainstay. Rising above the city, against the backdrop of its beautiful hills, AKA's luxury serviced apartments offer a sophisticated living environment and the ultimate West Hollywood lifestyle.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF

"AKA": Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space. Korman's original furnished apartment concept, conceived of fifty years ago - short-term, furnished apartments in a traditional multi-family residential setting - has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences. Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands - AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Job Type:

Full-time Pay:

$72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person