Office Administrator / Front Desk

ABOUT US

Wags & Walks is a 501c3 nonprofit dog rescue in Los Angeles, Nashville and New York that's rescued over 17,000 dogs since 2011. We are a community of dog lovers working to promote shelter dogs as the best dogs in the world through advocacy of our unique family-friendly foster and adoption programs. SUMMARY The Office Administrator / Front Desk is key in ensuring that all of the moving parts at Wags and Walks flow as smoothly as possible. They're responsible for overseeing the daily office and administrative functions of the Wags & Walks adoption center. Most importantly, this role serves as the face of the organization when the public walks into the adoption center over the weekend and candidates should be comfortable with the high volume of face to face interactions that comes with this. This is not your typical front desk job as you get the opportunity to work with dogs in a fast paced environment. This job requires an outgoing, enthusiastic and highly organized person to be the face of our organization. The ideal candidate has worked in people management positions in the past, especially in the retail, restaurant or in a fast paced office environment with a passion for dog rescue. The person in this position will do a number of customer service, administrative tasks, as well as keep the center clean and safe, assist any and all teams as needed, and provide support to all of the Wags & Walks departments.

SCHEDULE

Sunday•

Thursday Shift Times:

Sunday:

9:45 am

• 6:15 pm, weekdays 10:45 am
• 7:15 pm with a slightly different shift on Tuesday and potentially Thursday.
• Candidates with full time interest that request a slightly different schedule that includes one weekend day are encouraged to apply

DUTIES & RESPONSIBILITIES

• Consistently represent the organization in a welcoming, professional, and empathetic manner in handling all of the face to face interactions in the adoption center.
• Work to maintain the flow of traffic during operating hours, greet visitors and direct them to the appropriate person and location. Have a strong pulse on how things flow, how long people have been waiting, and how to best build meaningful relationships along the way.
• Understands how each department operates to serve as an extension of volunteer adoptions, foster, medical, and development to confidently speak to the array of questions that cross the front desk.
• Provide support to all of our various teams both directly and indirectly: animal care, adoptions, foster, volunteers, medical and administrative. This may include everything from watching a dog behind the front desk to prepping foster bags to going over the basics of the adoption process.
• Ensure the adoption center is always extremely clean, safe and organized. This is a huge part of this role and this role should expect to be on their feet and moving around to organize, clean, mop, etc throughout the shift.
• Answer phones, take messages and handle all administrative duties in a timely manner. Be able to think quickly while keeping your poise during busy stretches.
• Receive deliveries, stock shelves, manage inventory and the reception and adoption areas are neat, presentable and stocked with supplies at all times.
• Assist adopters and fosters by answering their initial questions and starting them with the application processes.
• Scan, save and appropriately file all vet, shelter, and adoption related paperwork for each dog.
• Comfortable selling and restocking our retail store, ideally someone who has had retail/sales experience in the past can take over this entire function of our organization. Wags and Walks Merchandise is a big part of this role and helping with counts and keeping the retail space looking good is crucial.
• Handle shipping logistics for merchandise ordered online with additional support around the annual auction.
• Work with volunteers supporting at the front or in other areas of the center including the retail space.
• Work seamlessly with co-workers to pass off information from the weekdays to weekends.

QUALITIES

• Must be a dog lover and possess some knowledge of basic dog behavior and needs. Must be willing to get your hands dirty, be flexible and reliable.
• Must have excellent customer service experience, proven attention to detail, good organizational and time management skills.
• Must be a team player and have a positive attitude. Personable, professional, upbeat and energetic.
• Ability to communicate skillfully and effectively with a diverse community in a professional, pleasant, respectful manner and use good judgment.
• Must be gritty, exceptional with people and exhibit a calm demeanor during periods of stressful situations.

QUALIFICATIONS

• Must have at least 3+ years of experience in a customer service position.
• Must have at least 2+ years of experience in a sales (or similar) position.
• Must be able to sit at a desk in front of a computer for several hours. Constantly operates a computer and other office machinery.
• Must be able to lift up to 50 lbs to help move kennel crates, dog food, and other supplies.
• Must have proficiency with computers including word, excel, slack and google docs. Ability to learn new technology quickly.
• Must have a current and valid California Driver's License.

BENEFITS

Opportunity to join a fantastic team at an incredibly rewarding rescue organization Connections to Wags and Walks network of partners Competitive pay with sick time Snacks and drinks on site Full time only

• Medial, dental, and vision benefits for you and eligible dependents, Holiday pay, and

Paid Time Off Pay:

$19.50

• $21.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Application Question(s): Do you have at least 3+ years of customer service experience? Do you currently have a dog or have you owned a dog in the past? How many years of sales experience do you have (if any)? Are you able to consistently work a Sunday

• Thursday schedule?

Ability to

Commute:

Los Angeles, CA 90064 (Required)

Work Location:

In person