Front Office Manager

Front Office Manager Courtyard Los Angeles Pasadena/Old Town

• 2.9 Pasadena, CA Job Details $72,000
• $77,000 a year 15 hours ago Qualifications Financial forecasting Contract management Internal controls Operations management Hazard Communication Standard Managing hospitality teams Mid-level Hiring Schedule management Financial control management Accounting Implementation of OSHA safety standards Contracts Front desk Hotel customer satisfaction operations Vendor contract management Interviewing Training Managing hospitality operations budgets Associate's degree 2 years Organizational budget management Financial compliance

Full Job Description Opportunity:

Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager

• General Manager
• Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate's or Bachelor's degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It Managed by HHM Hotels