REP Box Office Supervisor - Harry Potter: A Hogwarts Express Adventure

Job Title:

Box Office Supervisor - Harry Potter™:

A Hogwarts Express Adventure Division/Department:

Rail Events Productions/Front of House Reports To:

Rail Events Productions/ FOH Manager Type of position:

Non-exempt/Hourly Employee Classification:

Seasonal Compensation:

$21.00/hr Job Summary The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position is responsible for warmly greeting customers, confirming reservations, redemption of tickets, and directing patrons as needed. The Box Office Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and most importantly have a pleasant demeanor. Essential Duties and Responsibilities Act as an example to, and assist in leading, the Box Office team responsible for ticketing Act as a liaison between the Customer Service Agents and the FOH & Business Manager Welcome customers and assist the team with any service needs Handle customer inquiries and ensure a pleasant customer experience Confirm reservations, ensuring passengers have arrived at the appropriate date and time Make any necessary updates to customers' information, enter the system and ensure that proper information has been punched in prior to delivering tickets Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information Assist in general care of ticketing area including keeping a clean and orderly space Maintain a safe, welcoming, positive, and inclusive working environment and advise other management with related concerns Other duties as assigned Qualifications Front desk, reservation, customer service experience preferred Ability to learn the Etix Ticketing platform with efficiency and competency Strong leadership and communication skills Excellent customer service skills Basic computer skills Ability to work weekends and evenings Possess a well-spoken manner in personal communications Self-motivation and attention to details Must be 18 or over Work Environment Majority of time spent in a ticketing office setting Varied schedule requiring evenings, weekends, overtime, and holidays Able to stand for prolonged periods of time Varying temperatures and weather conditions; both indoor and outdoor Able to stand and walk on uneven or unsteady surfaces aboard a moving train Time spent in and around active railroad yard(s) What's in it for you Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train Amazing opportunity for folks beginning their theater career Serve others and create a world of make believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the experience for all - big and small Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates Catered meals for 5-show days Comp tickets for your friends and family Working on

Harry PotterTM:

A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer. All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.