Front Office Coordinator/Supervisor

Front Office Coordinator/Supervisor Indus Epic Healthcare Pomona, CA Job Details Full-time $21 - $23 an hour 8 hours ago Benefits Paid time off Qualifications Computer operation Spanish Medical documentation Electronic health records (EHR) management Computer literacy Medical scheduling High school diploma or GED Records management Driving Typing Managing patient records Staffing management Certified Medical Assistant Full Job Description Works collaboratively with the Practice Administrator to ensure appropriate access and delivery of care within the medical office. Functions as a liaison between employees, physicians and health plans. Oversees the front office operations including but not limited to appropriate staffing level, delivery and adherence of policies and procedures. Coordinate all appointment scheduling activities and ensure all telephone calls are adequately screened, transferred; messages are accurately taken and delivered. In addition, responsibilities include registration and insurance (eligibility) verification to insure payment of services provided by medical group providers and collect co-pays. Knowledge & Skills 1. Requires clerical and communication principles 2. Computer and typing skills 3. Familiar with Insurance eligibility and authorization 4. Schedule appointments and collect co-pays 5. Knowledge of confidentiality standards and the ability to maintain confidentiality 6. Proficient with Insurance payors (PPO's and HMO's) Required Qualifications 1. High School Diploma or GED required (Preferably College Degree) 2. 2-3 years experience in a medical office setting 3. MA Certified (preferably) 2. Supervisory experience (preferably) 3. Fluent in Spanish 4. Knowledgeable with EMR 5. Main office in Pomona but have the ability to drive to Chino occasionally

Staff Management:

Hiring, training, scheduling and evaluating front office employees

Patient Experience:

Managing patient flow, resolving complaints and ensuring a welcoming environment

Administrative Operations:

Overseeing check-in/check-out, verifying insurance, collecting payments, and managing medical records

Process Improvement:

Assisting practice administration with policies, optimizing scheduling and ensuring accuracy in patient data entry

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Paid time off

Language:

Spanish (Required)

License/Certification:

Certified Medical Assistant (Required) Ability to

Commute:

Pomona, CA (Required)

Work Location:

In person