Evening Front Office Supervisor

Join Our Family-Oriented Team at Ayres Suites Yorba Linda!

Position:

Evening Front Office Supervisor |

Full Time Job Summary:

The primary duties of the front office supervisor are to provide leadership to the front desk team and to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner, the Ayres Way.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Perform duties as outlined in the Front Office Training Procedures. Train Front Office staff as designated and outlined in the Front Office Training Procedures. Assist and guide the front office staff through their daily duties and responsibilities. As needed, recommends performance improvement plans (PIPs) and disciplinary actions for staff, documents performance issues, provides constructive feedback, and follows company policies for fairness and legal compliance. As needed, process reservation requests, modifications, and cancellations received via telephone, email, fax, or mail in a timely manner. Assist guests with check-in & check-out processes, and issue room keys to registered hotel guests. Maintain the security of cash, credit card transactions, and guest information. Maintain guest confidentiality. Ensure guest needs are responded to in a timely and efficient manner. Conduct self in a friendly and attentive manner during all guest encounters. Able to make reasonable and professional decisions. Assists guests with luggage delivered or go get extra amenities, towels and bedding. Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Responsible for working in a safe and conscientious manner Adhere to all safety policies and procedures.

SKILLS AND

Qualifications:

Team player. Flexible working hours. Possess a positive, outgoing and friendly personality. Ability to provide excellent guest service. • Excellent active listening to understand the individual needs of each guest. Ability to use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay. Ability to apply time management skills. Ability to focus attention to detail. Exercise good judgment and be a clear thinker in pressure situations. Ability to read and understand proper procedures. Ability to perform basic calculation. Ability to analyze, solve problems and make sound decisions. Ability to work independently with little or no supervision while meeting high performance standards. High School diploma or equivalent preferred. Maintaining current federal and state regulatory training is required.

Benefits:

We believe in taking care of our team! After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Health Insurance - Medical and Dental Coverage Options Basic Life and AD&D Insurance at no charge if enrolled in Medical Plan Vision Discount Plan if enrolled in Dental Coverage Flexible Spending Account 401(k) Retirement Plan with employer match Travel Assistance Program Employee Assistance Program Hotel guest room discounts Entertainment discount program Holiday pay Vacation pay Paid sick leave Incentives Plus, more! Ayres Suites Yorba Linda | 22677 Oakcrest Cir, Yorba Linda, CA 92887 | (714) 921-8688 Ayres offers competitive wages and growth opportunities! For a complete list of employment opportunities visit us at www.ayreshotels.com Empleador de Igualdad de Oportunidades | Equal Opportunity Employer We Care About People | We Value Teamwork |

We Deliver Results Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Application Question(s): How many years of experience do you have working in guest services within a hotel or a related field? Are you available to work evening shifts?

Experience:

Front desk: 1 year (Required)

Work Location:

In person