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Front Office Supervisor
Job
Staybridge Suites Denver International Airport
Denver, CO (In Person)
$50,440 Salary, Full-Time
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Job Description
Front Office Supervisor Staybridge Suites Denver International Airport - 3.4 Denver, CO Job Details Full-time $23.50 - $25.00 an hour 23 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Retirement plan Qualifications Teamwork Resort Multilingual Organizational skills Multi-line phone systems Full Job Description Job Overview We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. This role is crucial in ensuring a welcoming atmosphere for guests and maintaining high standards of customer satisfaction. Responsibilities Support front desk operations, including check-in and check-out processes, ensuring smooth guest experiences. Supervise and train front desk staff, fostering a positive work environment and promoting teamwork. Handle guest inquiries, complaints, and requests with professionalism and courtesy, ensuring high-quality customer service. Oversee night audit procedures, ensuring accuracy in financial reporting and adherence to hotel policies. Maintain effective communication with other departments to ensure seamless guest services. Utilize multi-line phone systems to manage incoming calls efficiently while maintaining excellent phone etiquette. Assist in developing and implementing standard operating procedures for front desk operations. Monitor guest relations activities to enhance overall satisfaction and address any issues promptly. Experience Proven experience in hospitality management or hotel management roles, preferably with a focus on front desk operations. Bilingual or multilingual skills are highly desirable to cater to diverse clientele. Strong background in customer service within the hospitality industry, with an emphasis on guest services and relations. Familiarity with night audit processes is a plus, along with experience using hotel management software. Excellent communication skills, both verbal and written, complemented by strong organizational abilities. Join our team as a Front Desk Manager and contribute to creating memorable experiences for our guests while leading a dedicated team of professionals in the hospitality industry!