Assistant Front Office Manager

Assistant Front Office Manager Hersha Hospitality Management, LP

• 2.9 Lone Tree, CO Job Details Full-time $58,000
• $62,000 a year 6 hours ago Benefits Wellness program Commuter assistance Health insurance Dental insurance Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Office supply management Safety data sheets (SDS) Staff supervision Internal controls Hotel regulations compliance Proactive hotel and accommodations guest assistance Hotel policy compliance Sustainability standards Hospitality industry recruitment Coaching Merchandising Staff scheduling Hotel quality control Customer satisfaction tracking Mid-level Frontline customer support management Hotel room assignment management Financial control management Accounting Forecasting Environmental protocols Office supply ordering Safety equipment 1 year Customer satisfaction improvement Training Safety standard operating procedures Associate's degree Hotel operations budget management Tracking inventory levels

Full Job Description Compensation:

$58,000 to $62,000 per year Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager

• Rooms Division Manager
• Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Review correspondence from guests and incident logs; direct staff according to information obtained. Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Position Requirements Associate or Bachelor's degree preferred. 1 to 3 years hospitality related experience, including front desk operations experience. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It