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Assistant Front Office Manager
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Embassy Suites Orlando North
Altamonte Springs, FL (In Person)
$38,000 Salary, Full-Time
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Job Description
Assistant Front Office Manager (part of Hilton) 3.7 3.7 out of 5 stars 225 Shorecrest Drive, Altamonte Springs, FL 32701 $38,000 a year - Full-time Embassy Suites Orlando North 3,895 reviews $38,000 a year - Full-time Company Overview Embassy Suites by Hilton offers relaxed, upscale all-suite accommodations in prime locations, providing guests with a comfortable and welcoming environment. Our focus is on delivering exceptional hospitality experiences that make every stay memorable. Job Summary We are seeking an energetic and detail-oriented Assistant Front Office Manager to join our dynamic team. In this pivotal role, you will support the front desk operations, ensure outstanding guest services, and assist in managing daily front office functions. Your leadership will help create a seamless check-in experience and foster guest satisfaction at every touchpoint. Responsibilities Assist in overseeing the front desk team to deliver exceptional guest services and maintain high standards of hospitality. Support the management of guest check-in and check-out processes, ensuring accuracy and efficiency. Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm. Supervise night audit procedures, reconciling accounts and ensuring financial accuracy overnight. Maintain effective communication across departments to ensure smooth operations and guest satisfaction. Manage multi-line phone systems, demonstrating excellent phone etiquette and Bilingual communication skills when needed. Support training staff on customer service excellence, hotel policies, and hospitality standards. Requirements Proven experience in hotel management, front desk operations, or guest services within a resort or hotel environment. Strong knowledge of hospitality management principles and customer service best practices. Bilingual abilities are highly preferred to serve diverse guest needs effectively. Experience with night audit procedures and multi-line phone systems is desirable. Excellent communication skills, including phone etiquette and guest relations expertise. Ability to handle multiple tasks efficiently while maintaining a positive attitude under pressure. Prior hotel experience with a focus on guest services, hospitality standards, and front desk operations is essential. Join us to be part of a vibrant team dedicated to delivering memorable experiences through passionate hospitality!