Front Office Manager

Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis. Participate in the training, developing and disciplining of all front office staff. Maintains records of absences and tardiness. Performs all front office duties including check-in, check-out, reservations, etc. Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. Ensures that all required reports are completed and submitted in a timely manner. Ensures guest satisfaction by responding to and resolving guest complaints. Is aware of direct competition. Fills in at the front desk when staffing needs and hotel needs dictate. Maintains regular contact with the Housekeeping Department to ensure proper room status. Must wear required uniform. Must maintain a neat, clean, well-groomed appearance. Ensures that staff is in adherence to uniform/grooming standards at all times. Ensures that all guests are served. Performs other duties as assigned by management.

SUPERVISORY RESPONSIBLIITIES

Supervises a total of 5 to 10 employees in the front office department. Is responsible for direction, coordination and the execution of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, training employees, planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

TRAINING NEEDS

Training in providing quality guest service, telephone etiquette skills, management skills training, training in sales, forecasting, and budgeting.

PHYSICAL DEMANDS

The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific abilities required by this job include ability to adjust focus.

WORK ENVIORNMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay:

From $50,000.00 per year

Benefits:

Employee discount Free parking Health insurance Paid time off

Work Location:

In person