Regional Office Manager

Regional Office Manager Fort Myers, FL Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Collaborate with healthcare professionals Employee onboarding Patient flow optimization Recruitment process management Operations management Inventory management Facilities management Healthcare Administration Bachelor's degree in business Associate's degree in Business Administration Improving operational efficiency Patient service Medical scheduling Team development Key Performance Indicators Project management Continuous improvement Team management Staff training Quality improvement Payment posting in medical billing systems Recruiting Healthcare team management Interviewing Bachelor's degree in healthcare administration Business Administration Productivity software Office management Employee engagement Benchmarking Senior level Onboarding process management Business Associate's degree Leadership Healthcare compliance Staffing management Technical Proficiency Time management Staff development Performance evaluation Full Job Description

REGIONAL OFFICE MANAGER

About US Eye:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

Job Summary:

The Regional Office Manager is responsible for promoting a high-performance culture in a supportive environment that creates a high level of employee satisfaction and engagement. The Regional Office Manager is responsible for supporting all initiatives that ensure the quality and efficiency standards result in the highest level of patient experience. The Regional Office Manager provides operational leadership to the front office teams, assuring quality and compliance standards are met. The manager is responsible for day-to-day front office operations in our Cape Coral, Fort Myers & Naples offices.

Essential Job Functions:

Provides daily guidance to the team to ensure the highest standards for the patient experience are being met. Ensures high level of patient satisfaction, including supporting the team in continuous improvement, providing service recovery as needed. Manages patient flow, quality initiatives and provides day to day recommendations for continually improving the patient experience. Interviews candidates, makes recommendations for hire, provides support for onboarding and training of the team. Oversees quality and compliance initiatives that maintain our standards for patient care. Participates in employee feedback loop, providing and supporting individual growth opportunities and career development plans. Provides continuous and meaningful feedback, including performance evaluations. Recommends financial increases that create parity and incentivizes staff toward improved performance on key metrics. Partners with the revenue cycle management team to ensure that payments fees are appropriately collected, posted and reported. Creates work schedules that maximize efficient utilization of staff. Manages physicians' templates and scheduling process in order to ensure efficient and smooth patient flow, and cohesive staff utilization. Ensures KPI's for template utilization are met. Continuously monitors the facility to maintain high standards of presentation and functionality. Supports the director in achieving performance standards on KPIs and benchmarks that maximize productivity and utilization. Ensures availability of medical and office supplies and supports inventory management. Serves as liaison between team and providers to provide the highest level of collaboration and communication. Supports the director in performance on special projects as assigned.

Competencies:

Leadership and management skills that supports high patient experience standards and the development of the team. Ability to follow oral and written instructions. Capable of maintaining high degree of confidentiality. Strong time management skills that support high performance environment. Ability to maintain a professional, respectful and courteous work environment.

Education and Experience:

Associate or bachelor's degree with an emphasis on business, healthcare administration or related fields (preferred). High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice. Technology savvy, with competency in Office Suite and ability to learn software applications as required.

Position Type and Expected Hours of Work:

This is a full-time position located in Fort Myers, FL. Weekly travel among the regional offices will be required. The work environment is fast-paced, requires strong time management skills and is focused on results-driven leadership.

Benefits:

401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.