Front Office Manager

Welcome to Staybridge Suites Orlando Royale Parc Suites in Kissimmee, Florida - a distinguished AAA Three Diamond-rated hotel, perfect for family vacations, extended-stay work projects, and team travel. Adjacent to Old Town Kissimmee and World Food Trucks, enjoy diverse dining options, cafés, shops, and entertainment. Near Orlando theme parks, like Disney's Magic Kingdom®, EPCOT®, Disney's Animal Kingdom® and Hollywood Studios®, plus Universal Orlando®, LEGOLAND®, and Epic Universe®, you can leave your car behind, hop on our free shuttle, and let your adventure begin! The Hotel Front Desk Manager oversees daily reception operations, ensuring exceptional guest service, managing staff scheduling and training, and resolving customer complaints. They act as the primary leader for check-in/check-out, supervise front office staff, and optimize room revenue in coordination with management.

Key Responsibilities Staff Management & Training:

Hiring, training, scheduling, and mentoring front desk agents to meet hotel standards.

Guest Services & Relations:

Greeting guests, overseeing efficient check-in/check-out processes, and resolving complaints, issues, or emergencies promptly.

Operational Oversight:

Managing daily front desk operations, ensuring compliance with security/safety procedures, and maintaining lobby appearance.

Administrative & Financial Duties:

Managing budgets, preparing reports (occupancy, financial), and auditing records.

Communication & Coordination:

Acting as a liaison between front desk, housekeeping, and maintenance to ensure room availability.

Required Skills & Qualifications Experience:

Previous experience in hotel front desk operations or hospitality management is typically required.

Technology:

Proficiency with Property Management Systems (PMS), reservation systems, and Microsoft Office Suite.

Leadership:

Strong interpersonal, communication, and decision-making skills.

Problem-Solving:

Ability to work under pressure and resolve guest issues effectively. At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture. GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF's expertise includes but is not limited to Sales & Marketing, Food & Beverage, Revenue Strategy, Information Technology, Human Resources and a complete Accounting System. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry. (

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