Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Assistant Front Office Manager The Westin Lake Mary, Orlando North Lake Mary, FL Job Details Full-time $40,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Microsoft Word Report preparation Computer operation Hotel policy compliance Property management tools Spreadsheets Basic math Client inquiry handling Word embeddings English High school diploma or GED Recruiting Organizational skills Property management Full Job Description The Westin Lake Mary, Assistant Front Office Manager
POSITION SUMMARY
Coordinates Front Office activities of Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors/colleagues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hires, trains and supervises the Front Office staff, conducts performance evaluations; coaches/counsels employees when necessary. Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel's guest service standards. Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast. Fields guest complaints, conducting thorough research to develop the most effective solutions. Listens and extends assistance in order to resolve problems such as rate conflict or facilities issues. Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports. Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, to provide training initiatives, and to create a positive work environment. Establishes and maintains policies and procedures for the Front Office operation, remaining consistent and holding each colleague to the same standard. Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of activities. Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business. Reviews, revises and approves daily payroll reports as needed. When necessary, performs the duties of his/her subordinates. All other duties as assigned by the AGM/GM Responsible for filling in where needed. FOM is to find coverage for call outs, time off, or staffing limitations. This includes working more than 5 days a week If needed and hours needed.
SUPERVISORY RESPONSIBILITIES
Directly supervises employees in the Front Office staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use a moderately complex computer system. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. The ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy. Excellent organizational skills. Ability to read, listen and communicate effectively in English. Ability to write reports, correspondences, memos and employee performance evaluations. Ability to calculate figures and amounts such as discounts, interest and commissions by applying basic math skills. Ability to solve problems and deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Microsoft Word processing software and Excel spreadsheet software, in addition to a proficiency with Property Management Systems (preferably Lightspeed and GXP). Meets legal age requirements for the position.
EDUCATION/EXPERIENCE
Any combination of education and experience that provides the required knowledge skills and abilities. High school degree is required. B.A. degree or A.A degree is preferred. Previous experience as a Front Office Manager or Supervisor is needed.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Job Type:
Full-time Position is a Salary position and overtime exempt
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off
Job Type:
Full-time Pay:
$40,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to
Relocate:
Lake Mary, FL 32746: Relocate before starting work (Required)
