Front Office Manager

Position:

Front Desk Manager Location:

EVEN Hotel Sarasota -

Lakewood Ranch Department:

Front Office Reports to: General Manager At EVEN Hotel Sarasota - Lakewood Ranch, we don't just check guests in — we set the stage for their entire wellness journey. As Front Desk Manager, you are the leader of the heartbeat. You'll own the first and last impression, drive exceptional guest satisfaction scores, maximize revenue, and build a high-energy, wellness-focused front office team that consistently delivers on IHG's four pillars: eat well, rest easy, keep active, and accomplish more. This is a true leadership role for someone who lives hospitality, leads by example, and knows how to turn a busy lobby into a calm, restorative experience — even at 110% occupancy. What You'll Do Lead, train, schedule, and inspire a team of 8-12 Front Desk Clerks, ensuring every shift radiates warmth, accuracy, and genuine care.

Own the daily operation:

flawless check-in/check-out flow, accurate room assignments, upselling in-room fitness zones & packages, and proactive recovery of any service issues. Master

OPERA PMS

— run reports, manage inventory, load rates/packages, conduct night audit oversight, and train the team on best practices. Drive revenue through strategic upselling, IHG One Rewards enrollment, and wellness package promotion (Athletic Studio access, healthy dining credits, etc.). Partner closely with Housekeeping, F&B, Sales, and Maintenance to deliver seamless guest experiences and resolve issues before they escalate. Consistently achieve top-tier IHG guest satisfaction scores, Medallia/Guest Love results, and TripAdvisor rankings. Maintain a pristine, organized, and energizing front desk and lobby that reflects EVEN's clean, light-filled wellness aesthetic. Conduct daily stand-up huddles, weekly one-on-ones, monthly training sessions, and ongoing recognition to keep morale and performance high. Step in and work the desk whenever needed — you're never above jumping on the line during peak arrivals or short staffing. What We're Looking For (Must-Haves) 2+ years as Front Desk Supervisor, Assistant Front Office Manager, or higher in a select-service or lifestyle hotel (IHG experience strongly preferred). Expert-level knowledge of

OPERA PMS

— you can run it with your eyes closed and train others to do the same. Proven track record of leading teams to high guest satisfaction scores and revenue results. Natural coach and motivator who develops talent and holds people accountable with positivity. Calm under pressure, decisive, and solutions-oriented — you thrive in the controlled chaos of a busy front desk. Full flexibility for AM/PM shifts, weekends, holidays, and on-call needs. Passion for wellness and the EVEN brand — you genuinely believe in helping people eat well, rest easy, keep active, and accomplish more.

Strong financial acumen:

labor management, budgeting, forecasting, and revenue optimization. Why Lead at EVEN Sarasota - Lakewood Ranch?

Full IHG benefits:

medical, dental, 401k match, generous PTO, worldwide hotel discounts. Real growth path — we promote from within and love developing future GMs and Directors. Work with an ownership group (Zieg Hospitality) that invests in its leaders and properties. Be part of a wellness-first culture that practices what it preaches for associates too. You're not just managing a desk — you're leading the guest experience for one of the most unique wellness hotels in Florida. If you wake up excited to coach a team, crush guest scores, and make every shift feel energizing, we want you. Apply today and come lead the heartbeat. We can't wait to see you shine. About Zieg Hospitality Corporation dba EVEN an IHG Hotel Sarasota Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we're not just building hotels—we're building careers and unforgettable guest journeys.