Front Office and Sales Manager

Do you light up a room the second you walk in? Do guests naturally gravitate toward you? Are you the kind of person who sees an opportunity and goes after it — without waiting to be asked? If your answer is "obviously," keep reading. At our branded hotel in Sarasota, we're looking for a Front Desk Manager who brings energy, polish, and hustle to everything they do. Someone who makes guests feel instantly at ease, keeps the desk running like a well-oiled machine, inspires the team — and isn't afraid to get out into the community to bring new business through the door. This isn't just about check-ins and check-outs. It's about leading a great guest experience and helping grow the hotel. The right person genuinely enjoys both. What You'll Do Lead the front desk team with confidence, positivity, and clear direction Set the tone for exceptional guest service — every shift, every stay Coach and motivate team members to consistently hit brand and service standards Resolve guest concerns with calm, empathy, and quick thinking Talk to guests and visitors to uncover and bring in corporate and group business Get out into the local market — visit nearby businesses, build relationships, and do proactive outreach to drive bookings Keep a pulse on the competition (rates, offerings, market activity) and share what you learn Respond to online reviews Ensure smooth daily hotel operations Maintain brand standards and hold the team accountable in a respectful way You're Perfect for

This If You:

Have a proactive, self-starting attitude — you spot opportunities and act on them Communicate clearly and persuasively (in person, over the phone, and in writing) Have natural leadership presence — people want to follow you Are comfortable striking up conversations and building relationships with potential clients Know how to balance kindness with accountability Stay calm under pressure and think fast on your feet Love hospitality and genuinely enjoy helping people and growing a business Have prior hotel front desk experience (leadership experience strongly preferred); interest or background in sales is a big plus What We Offer A role where your personality, drive, and impact truly matter A supportive ownership team that values initiative, efficiency, and teamwork Competitive pay aligned with experience and performance Real opportunity to grow into broader sales and revenue responsibilities A workplace where positivity and professionalism go hand in hand The Ideal Candidate You're the kind of person guests remember and team members respect. You hold standards high — but people still genuinely enjoy working with you. And you don't sit still: you're always looking for the next guest to win over, the next relationship to build, the next opportunity to bring business in. If that sounds like you, we'd love to meet you. Apply today and help us make every stay in Sarasota feel effortless — and help our hotel grow.

Pay:

From $19.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person